Commissioning & Support Engineer

at  NEP Australia

OUR COMPANY

NEP is Australia’s leading provider of outsourced television production services.
We are always looking for great people to join our team; people with a passion for people and teamwork helping us deliver exceptional results for our clients.
NEP Australia is currently looking for a Commissioning & Support Engineer to join our team on site at the Andrews HUB in Eveleigh, New South Wales!

REQUIRED SKILLS AND ATTRIBUTES:

• Work with end users on technical issues including software system design and maintenance. Reach SLA targets for any support issues assigned
• Oversee new deployments of the software including design, commissioning and training
• Work with our project management system Jira by writing, updating and maintaining tickets
• Provide reporting on deployment and ensure that software is able to be automatically built and deployed
• Analyse and report on performance and availability of production deployments
• Write tutorials and contribute to the software manual in Confluence
• Test automation systems including redundant systems and disaster recovery systems
• Be available for support and meet SLA response times
• Investigate and resolve technical issues and outages including on-call support where appropriate
• Develop scripts for automation of tasks
• Compile and analyse data, processes, and code to troubleshoot problems and identify areas for improvement. Reach targets for minimising bugs and code quality checks

NEP believes that, first and foremost, the efforts of our people are what contribute to our successes. We offer a range of benefits that assist our team in their professional development and wellbeing, including:

• Salary continuance insurance
• NEP Days – additional 5 days of leave per year (conditions apply)
• NEP Travel benefits & discounts including Qantas Club Membership
• Discounts through NEP Rewards
• Employee Assistance Programme
• On site parking at Eveleigh (subject to availability)

If you feel you have the right match of skills for this position and are available to work weekends submit your application today!
You must have the right to live and work in Australia to apply for this job.
Only shortlisted candidates will be contacted.

• Support the operational use of the software worldwide via slack, the service desk, support tickets and Opsgenie notifications
• Work shift work, including weekends, as required within the team to ensure operational support requirements are covered
• Produce training documentation and procedures for troubleshooting
• Implement toolsets including Git, Kubernetes, Lens and Grafana and keep documentation up-to-date
• Undertake shifts alongside a Broadcast Engineer to ensure:
• Superior understanding and programming of control systems within facilities
• Superior operation and design of Technical Workflow solutions
• Understanding of Production Workflow requirements
• Advanced understanding of signal flow to and from the HUB and within OB and IP facilities
• Superior understanding of equipment used within OB and IP Trucks/ flyaway kits
• Contribute to the security of the infrastructure to mitigate risks of breaches and ensure NEP is protected from harm
• Train other staff to ensure appropriate support levels and role redundancy
• Developing ideas for new programs, products, or features by monitoring industry developments and trends
• Collaborate with front end developers, engineers and other devops to effectively perform duties