Communication Services Technician (Install & Repair)

at  FOCUS Broadband

JOB SUMMARY:

The Communication Service Technician at FOCUS Broadband is crucial in representing the company’s brand by delivering outstanding customer education and service to external and internal customers. This position involves applying critical thinking and technical skills to install and repair services with equipment related to modems, fiber optic cables, routers, switches, ONTs (Optical Network Terminals), and MDUs (Multiple Dwelling Units). Technicians receive their assignments through an online ticketing system and maintain communication with dispatch and the foreman. The primary focus of a Communications Services Technician is the technical opportunity that involves customer interaction, technical problem-solving, and a solid commitment to safety and resource management.

ESSENTIAL REQUIREMENTS:

• Strong work ethic: Dedication, commitment, problem-solving, and troubleshooting skills are essential for this role, as the position involves resolving technical issues and challenges.
• Climbing and crawling: Ability to navigate through crawl spaces and attics, including restricted movement areas, sometimes using extension ladders.
• Driving: The Technician will travel between residential properties and other designated locations throughout each workday.
• Customer Education: Providing excellent customer service and educating customers on product usage, setup, and maintenance are crucial for ensuring a positive customer experience.
• Safety Requirements: Adherence to safety protocols, including the use of hand and power tools, ladder safety, and proper personal equipment (PPE), is a top priority to ensure the safety of both employees and customers.
• Technology-Based: Technical proficiency in using test meters, laptops, and various equipment related to residential wiring, modems, switches, and AV equipment.
• Inventory Tracking: Maintaining accurate records of inventory equipment and materials used for installations and repairs is essential for efficient resource management.
• Warehouse: Coordinating with the warehouse for the equipment and materials ensures that necessary resources are available when needed and that unused materials are adequately managed
• Additional Responsibilities: The Technician may be required to undertake other job-related tasks as assigned by upper management.
  Requirements:

PHYSICAL REQUIREMENTS:

• Medium workload: classified as exerting up to 50 lbs. of force occasionally and/or 20 lbs. frequently and/or up to 10 lbs. of force constantly moving objects.
• Sedentary work lifting, carrying, pushing, or pulling objects. It may also include walking, standing, and crouching for periods while speaking with customers.
• Must have the ability to drive long distances.

MINIMUM QUALIFICATIONS:

• A High School Diploma is required.
• An associate degree in a technical field or relevant experience is preferred but not required.
• Telecom and Network Data Certifications are preferred but not required.
• Hands-on work experience in technical fields is preferred but not required.
• A valid driver’s license and a clean driving record are required.

Please refer the Job description for details