Communication Technician I
at Zayo Group
Montréal, QC, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 26 Nov, 2024 | Not Specified | 29 Aug, 2024 | N/A | Triage,Managed Services,Communications,Difficult Situations,Interpersonal Skills | No | No |
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Description:
Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Zayo is seeking a Communication Technician I to be accountable for providing excellent Customer Service within the Service Orchestration team. This would involve inbound and outbound customer calls, collecting information on service issues, documenting actions through our trouble ticket systems, and performing basic troubleshooting on both managed and unmanaged services (both restricted and unrestricted accounts and including GCNET – Government of Canada).
Shift picks will be based on seniority
KEY COMPETENCIES & SKILLS:
- Excellent customer focus, comfortable talking with customers at any level
- Solid interpersonal skills with ability to deal with difficult situations and clients
- Ability to work independently or in a team environment
- Ability to do triage and troubleshooting on the full suite of managed services and equipment
- Ability to multi-task
- Good PC skills with a working knowledge of MS office and database programs
QUALIFICATIONS:
- College diploma in a related technical field completed or in progress preferred
- Secret-level security clearance by an agency of the Government of Canada or Secret-level security clearance is required. Security clearance can be obtained after hire but is a condition of employment to retain the position.
- Physical workplace is within the Secured Operations Zone (Montreal)
- The Service Desk operates on a 7 day x 24 hour basis supporting retail and government accounts.
Le technicien, Communications doit fournir un excellent service à la clientèle au sein du groupe Orchestration des Services. Cela inclut la gestion des appels clients entrants et sortants, la collecte d’information sur les problèmes de service et la documentation des interventions dans nos systèmes de gestion des fiches de dérangement, ainsi que le triage et le dépannage de base concernant les services gérés (tant les comptes à accès restreint que les autres, dont le contrat GCNET signé avec le gouvernement du Canada).
QUALIFICATIONS:
- Un diplôme collégial dans un domaine technique connexe obtenu ou en cours d’obtention est un atout.
- Une habilitation de sécurité de niveau Secret délivrée par un organisme du gouvernement fédéral ou une habilitation de sécurité de niveau Secret en cours d’obtention est obligatoire. Une habilitation de sécurité peut être obtenue après l’embauche, mais elle constitue une condition d’emploi et de maintien en poste.
- Le lieu de travail physique se trouve dans une zone d’exploitation sécurisée (Montréal).
- Le Centre d’assistance assure le soutien aux clients du secteur du détail et du gouvernement 7 jours sur 7 et 24 heures sur 24.
Le choix des quarts de travail sera fondé sur l’ancienneté
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Technician
Diploma
Proficient
1
Montréal, QC, Canada