Communications Administrative Supervisor

at  AMR

MINIMUM REQUIRED QUALIFICATIONS:

• Twelve (12) months of experience in a position that required constant interacting with and fulfilling the requests of customers, i.e. call center, retail.
• Six (6) months of Leadership experience, preferably in call center, dispatch, service or retail.
• High School Diploma, GED, or equivalent
• Associate’s degree and IAED EMD certification preferred
  Why Choose AMR? AMR is one of Global Medical Response ‘s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care, and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers .
  EEO Statement:
  Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability

• Provide leadership and direction in the planning, development, implementation, and monitoring of operational goals.
• Accountable for center operations while managing a shift.
• Address challenging customers and problems that require escalation outside of the department.
• Provides input into center staffing levels and decisions to ensure team member development and talent acquisition to achieve and maintain Communication Center operational requirements.
• Provides coaching and direction to the team regarding job performance
• Establish and ensure positive working relationships with stakeholders outside the organization, co-responders, EMS Agencies, area hospitals, clinics, community health departments, regulatory entities, and allied organizations
• Ensure the organization meets or exceeds all governmental, regulatory and accreditation standards in all areas of day-to-day operations.
• Will act as an internal consultant by leading the design/redesign, development, implementation, and monitoring of process improvement to enhance quality, operational performance, and customer experience