The incumbent supports and advises caisse managers in developing, improving and implementing communications solutions, practices, programs and tools. More specifically, you will be required to :

• Develop the caisse’s annual communication activities plan based on the allocated budget. Provide recommendations to managers regarding strategies and communication activities targeting various clienteles, community organizations, officers and employees in order to meet their needs for visibility and raise their appeal. Assist managers in carrying out these activities.
• Advise managers in developing, improving and implementing communications solutions, programs and tools.
• Assist in developing, monitoring and implementing the communications action plan (internal and external), in line with Desjardins Group’s targeted results and strategic orientations.
• Maintain the caisse’s and Desjardins Group’s positive image by identifying potential risk and inform the caisse’s general management and the various partners involved. Monitor activities related to service quality for members and customers (e.g. surveys, processing complaints).
• Receive, assess, and recommend sponsorship requests, donations and subscriptions and perform ensuing follow-up activities regarding the level of funding granted. Assist the manager in negotiating sponsorship, donation, and subscription agreements. Assist in producing the caisse’s social responsibility report.
• Oversee the organization of various caisse events, including logistics and the writing of speeches (e.g. annual general meetings, special meetings) and produce the annual report.
• Analyze, select and ensure the quality of communication vehicles intended for members and customers (e.g. letters, mass mailings). Produce and disseminate a variety of information (e.g. intended for local newspapers as well as internal communications).
• Support caisse representatives in maintaining business relationships with various clienteles and community organizations. Assist with organizing events for customers and community organizations (e.g. information sessions, conferences, school caisse activities).
• Moderate social media communities: draft informational content for publication (e.g. advertising, video) and ensure the overall relevance and coherence of comments and interactions.
• Identify needs and perform follow-up activities regarding ad placement mandates in collaboration with the various involved partners. Follow up on Desjardins Group merchandising proposals (e.g. ordering promotional material for all caisse sites, posters).

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor’s degree in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Knowledge of all products and services aimed at caisse members and those offered by Desjardins business centres, components and distribution networks, as well as those of competitors
• Knowledge of external environment
• Excellent knowledge of French spelling and grammar
• Knowledge of communication and advertising methods, techniques and tools
• Understanding of the philosophy and fundamentals of financial services cooperatives
• Knowledge of policies, legislation, standards and ethics governing the operations of the caisse and its centres
• Knowledge of service standards
• Knowledge of the democratic structure of the caisses and the Desjardins network

LI-Hybrid

Trade Union
Non-unionized
At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Family
Communications (FG)
Unposting Date
2024-08-1

Please refer the Job description for details