Communications Coordinator

at  Stanford University

MINIMUM REQUIREMENTS:

Education & Experience: Bachelor’s degree or a combination of education and relevant experience.

SKILLS:

• Experience with Google Suite (Drive, Docs, Sheets, Slides, Forms)
• Experience with Microsoft suite
• Familiar with Trello
• Experience with Slack
• ServiceNow
• Siteimprove
• Drupal
  The expected pay range for this position is $25.48 to $33.65 per hour.
  Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
  At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

PHYSICAL REQUIREMENTS*:

• Constantly perform desk-based computer tasks.
• Frequently stand/walk, sit, use a telephone, grasp lightly/fine manipulation, speaking.
• Occasionally grasp forcefully, writing by hand.
• Rarely sort/file paperwork.
  Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.

CURRENT AND CONTINUING RESPONSIBILITIES:

• Manage ServiceNow queue for the team and work with other UIT Communications Team members to assign tickets.
• Work on ServiceNow Tickets (Completed more than 50 tickets since February 2024):
• Update content on various websites (service pages)
• Help with writing articles for different teams
• Assist with managing Knowledge Base articles
• Sending out email reminders for expiring articles
• Updating the Drupal system expiring knowledge articles
• Monitor Siteimprove Quality assurance
• Update site to reconcile the issues flagged
• Monthly email reminders to managers to encourage them to post Staff Happenings
• Update UIT homepage banner on a regular basis
• Wednesday shout-out winner
• Send out weekly Cardinal Key enforcement emails
• Support UIT Communications team members with other tasks
• Help on tickets and small projects
• Pay invoices
• Send out emails on projects (with supervision)
• Send out UIT Community communications using Slack Block kit, emails, articles
• Assist in project management and process improvement efforts within the UIT Communications team

POTENTIAL RESPONSIBILITIES:

• Assist OE/IDEAL team setting up RSVP’s (currently learning how to do this)
• Create event pages on the IT Community website for IDEAL IT events (currently learning how to do this)
• Assist with Siteimprove accessibility
• Write articles independently (currently taking some tickets and shadowing team members to learn)