Communications Lead

at  Mitie

NATs are the UK’s leading provider of air traffic control services, handling over 2.5 million flights and 250 million passengers travelling over the UK and across the North Atlantic. Mitie is responsible for managing facilities across the entire NATS estate, including two Air Traffic Management (ATM) Centres, the Corporate and Technical Centre, three office sites, 16 airports, and circa 140 remote sites nationwide via an employee base of 300 team members operating across multiple service lines.

Create, manage and develop an effective and engaging communications blueprint, that supports the Account to embed structured and compelling communication plans across all operational areas
Work in partnership with Group Communications to ensure alignment of strategy, messages and brand
Work in partnership with Group Marketing to develop and deliver a compelling communication strategy that highlights and promotes key Account activity to drive NPS
Work in partnership with HR to develop robust communication plans that support and drive employee engagement including colleague listening
Develop case studies and stories that showcase best practice and success, for sharing with Client, Contract and Group, as appropriate
Work with key internal stakeholders across the senior leadership and operational teams for the Account to understand key communication challenges, including how we most effectively communicate with central, operational and front line teams
Develop a fully integrated annual Communication Plan, with clear targets and timelines, aligned to business objectives
Liaise with Group Communications to ensure all central initiatives are communicated / promoted across the Account, as appropriate
Design, manage and coordinate a number of events on the account aligned to the Comms Plan to drive enlightenment and engagement
Support the Senior Leadership Team in planning, coordinating and managing comms activities
Support the Account Director to sevelop an annual plan for Client engagement purposes in
Proactively engage with the activities of the client organisation to best promote Mitie’s brilliant people and service delivery
Develop collateral with the design team to enhance and transform how we engage with Mitie Team Members at all levels of the organisation both internally and into our client organisation
Manage digital communication platforms such as Yammer, Twitter and Sharepoint
As a key member of the contract team, role model behaviours to champion to Mitie culture