Communications Manager

at  Standard Bank Group

Company Description
Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa-focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals.
Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, Mauritius and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To plan, develop and implement communication across multiple marketing channels both internally and externally, in-line with both the broader Group and the Standard Bank Offshore Group vision and strategy.
Qualifications

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing or Business Administration or a recognised qualification such as CIM Diploma
• Excellent writing, editing, proofreading and verbal communication skills
• Strong technical expertise and experience of working with SharePoint intranets
• Experienced working with marketing tools including email, CRM, and marketing automation platforms.
• Salesforce experience (certified email specialist) is desirable
• A sound knowledge of HTML coding is desirable
• Proficient user of Microsoft Office 365 Suite

EXPERIENCE REQUIRED

• 5+ years’ experience in Marketing, Communications, Copywriting, PR, or a similar field
• Communications experience within the Finance sector preferrable
• Strong stakeholder management capability and the confidence to navigate issues quickly and effectively
• Experience in copywriting or creating content to support a strategy/narrative, including strong storytelling skills
• Experience of working for global organisations
• Ability to confidently work both independently and as part of a team
• Experience of working with external agencies
• Excellent organisational skills
• Salesforce marketing cloud skill and experience
  Additional Information

• Collaboratively work with the CEO, Executives and Senior Leaders to deliver vision, values, strategy, objectives, and business performance messaging across all internal (employee) channels and manage engagement
• Improving the Banks client engagement and client experience through considered external communications plans
• Work closely with P&C to drive employee engagement, attract talent and raise brand awareness through considered marketing initiatives
• Own, manage and moderate all communication channels; sense-check, measure engagement and revise content
• Collate content, organise, and drive monthly internal ‘Townhall’ presentations across the Offshore Group with the CEO and OLC members speaking on a rotational schedule
• Manage and control crisis plans/communication for Standard Bank Offshore Group both externally and internally
• Manage on-going campaigns/communications – i.e. interim/year-end annual results and the yearly employee engagement survey
• Support and deliver various SI (Social Impact) campaigns, initiatives, and PR to support the Bank’s reputation, visibility and contribution to society
• Drive and manage brand and naming convention changes to include updating collateral
• Consider the importance of personalised communication by measuring and reporting results to benchmark learnings and implement successes
• Work with and manage third party agencies to deliver internal and customer-focused assets (e.g. reports, videos, infographics and design assets)
• Carry out market and competitor research to understand trends and customer preferences