Communications Officer

at  City of Lawrenceville GA

Location:

Lawrenceville Police Department, Lawrenceville, GA 30046
Department:

Communications/911
Job Status:

Full-Time
Days:

Sun., Mon., Tue., Wed., Thu., Fri., Sat.
Hours Per Week:

40
Rate of Pay:

$44,571.93 - $54,128.80
Position Type:

Full-Time
Status:

Accepting Applications

JOB SUMMARY

This position is responsible for answering emergency and non-emergency calls and for dispatching appropriate personnel.

MINIMUM QUALIFICATIONS

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Possession of GCIC/NCIC certification.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge Required By The Position
-
- Knowledge of emergency communications principles and practices.
- Knowledge of GCIC/NCIC policies and procedures.
- Knowledge of emergency dispatch procedures.
- Knowledge of radio and telecommunications equipment.
- Skill in the use of computers and job-related software programs.
- Skill in making decisions in high pressure and emergency situations.
- Skill in public relations.
- Skill in interpersonal relations.
- Skill in oral and written communication.

PHYSICAL REQUIREMENTS

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing or stooping. The employee occasionally lifts light objects, uses tools or equipment requiring a high degree of dexterity, and distinguishes between shades of color.
• The work is typically performed in an office.

• Receives, monitors, and dispatches radio communications traffic for emergency and non-emergency situations.
• Receives and screens incoming telephone calls from the public and other public safety agencies; categorizes and prioritizes calls.
• Dispatches the appropriate emergency personnel to incident locations.
• Responds to citizens’ requests for assistance.
• Maintains a continuous log of incoming telephone and radio calls; logs incoming calls for participating agencies.
• Monitors and routes incoming messages from national and state computer networks; enters and removes information as requested into GCIC and NCIC networks.
• Receives warrants; completes background and criminal background and driver history section on warrant; enters warrant information into GCIC/NCIC; maintains warrant files.
• Runs criminal and driver history checks as requested by officers.
• Enters information into the computer for dispatch, traffic citations, and police reports.
• Monitors jail security through regular checks and closed-circuit monitoring.
• Performs related duties.