Communications Officer I - Protective Services - OFMD

at  Washington University in St Louis

POSITION SUMMARY

The Operations & Facilities Management Department at Washington University School of Medicine is committed to delivering a comprehensive range of services to support the medical campus.
We oversee maintenance and operations for 65 buildings, covering more than 11.1 million gross square feet of space. This includes the 11-story, 609,000-square-foot neuroscience research building, which houses one of the world’s highest concentrations of neuroscientists. Our responsibilities include operational and administrative support, strategic planning, and project management.
Furthermore, as the School of Medicine continues to expand its presence both on and off campus in areas such as teaching, clinical care, and research, our team remains instrumental in ensuring the seamless delivery of clinical care, advancing research initiatives, and facilitating educational endeavors.
This position receives and forwards information in emergency and non-emergency modes through two-way radio communication, telephone communication, intercom, alarm system/video monitoring, computer interface, and face-to-face human contact on a twenty-four (24) hour, seven (7) day per week basis. All transactions are recorded for future use via radio log. Coordinates and works alongside the BJH Communications team.

EDUCATION:

High school diploma or equivalent high school certification or combination of education and/or experience.

WORK EXPERIENCE:

Communications Officer/Dispatcher In An Academic Environment, Or Civilian/Military Police Setting (1 Year)

SKILLS:

Not Applicable

PREFERRED QUALIFICATIONS

• Completion of Telecommunication Class offered by St. Louis County Police Department.

EDUCATION:

Associate degree - Criminal Justice

WORK EXPERIENCE:

Communications Officer In A Professional Organization (2 Years)

SKILLS:

Computer Literacy, Criminal Justice, Crisis Intervention Training, Military Training, Oral Communications, Organizational Commitment, Police Operations, Professional Integrity, Strive for Excellence, Teamwork, Telecommunications, Working Independently, Written Communication

• Detects and directs assets related to emergency and non-emergency incidents (medical, law enforcement, injury/accident, etc.) on campus under the direction of CO II or Lead. Maintains constant vigilance of all university properties. Takes action or makes notes to follow up on any safety and security issues. Provides Emergency Management support during larger-scale incidents. This includes operating the campus emergency notification system (Alertus).
• Receives/compiles information for computer-aided dispatch system (CAD) and subsequent incident reports.
• Provides immediate research databases to support field operations and investigations. This includes mastering the closed-circuit television (CCTV), access control, and other security-related systems.
• May be assigned to various support roles, including fingerprinting, administrative, and logistical assignments.
• Conducts virtual building checks, checks access control devices, and proactively looks for any possible safety or security hazard. Uses problem-solving skills to resolve issues related to campus facilities.
• Assists Medical Center personnel and visitors with directions and other information—partner with customers to help them resolve multi-department or multi-organizational issues.
• Takes possession of found property, attempting to locate the owner, and securing property according to established procedure.
• Provides support to various Facilities, divisions, and offices as needed.