Communications Officer

at  Tillsonburg District Memorial Hospital

Tillsonburg District Memorial Hospital is actively seeking applicants for a Communications Officer position. The Communications Officer operates the Hospitals telephone switchboard and paging systems; monitors alarms and responds to hospital codes; and registers, discharges and transfers patients in the electronic patient record and in accordance with the Hospital’s policies and procedures.

QUALIFICATIONS:

• Ontario Secondary School Diploma (OSSD) or equivalent that is acceptable to the Hospital.
• Medical Office Administration Diploma or equivalent program that is acceptable to the Hospital and includes Medical Terminology and Microsoft Office education.
• Strong computer skills specifically in Microsoft Office, Outlook and Internet.
• Ability to type 40 wpm.
• Demonstrated verbal and written communication skills.
• Strong interpersonal communication skills and customer service experience.
• Strong organizational skills and ability to work in fast paced environment.
• Able to work independently and in a team environment.
• Demonstrated initiative and self-direction with the ability to work with minimal supervision and contribute to a team.
• Demonstrated commitment to own professional development and continuing education.
• Demonstrated ability to attend work on a regular basis and be available to work all shifts.
• Collaborates with other team members.
• Is knowledgeable of the roles of other team members and recognizes their contributions.

Other pertinent conditions:

• Salary per the UNIFOR collective agreement ($27.57 per hour to $28.02 per hour)

• Operate the Hospital’s Communications System, which will include the Switchboard Telephone, and Paging systems.
• Monitor hospital alarms and page all hospital codes (i.e. code Blue, cardiac arrest) in accordance to the emergency response code procedures.
• Complete Response Logs to all Codes, alarms, and drills.
• Monitor the Security Camera Monitor.
• Testing portable radios for housekeeping rounds.
• Reset Citrix passwords for Tillsonburg Hospital team members.
• Sign out hospital keys, visitor badges and panic alarms to team members/visitors.
• Accept payments for Tillsonburg Hospital and issue receipts
• Register, discharge and transfer patient visits in accordance with the hospital policies and procedures.
• Notify the Funeral Homes for release of a body and ensuring completion of Death Reports.
• Assist other service areas of the hospital with Clerical support (i.e. Health Records, and Emergency).
• Responsible for a variety of forms, logs and reports
• Provide courteous and helpful responses to patient and public inquiries.
• Support quality and process improvements initiatives.
• Ensure patient safety and infection prevention and control relating to position.
• Other duties as assigned by the Coordinator Patient Registration & Communications.