Communications Operator-FC0902

at  City of London

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SUMMARY OF POSITION:

The Communication Operator reports to the Supervisor of Communications and Information Systems directly and the on-duty Platoon Chief as required. The Communication Operator is accountable for performing customer service duties consisting of answering or initiating emergency and non-emergency business related telephone calls and radio transmissions while utilizing computers and associated communications support equipment to provide for the necessary transfer of information. The individual deals with co-workers and other Fire Services’ staff and customer issues in accordance with Corporate and Fire Services’ policies and Standard Operating Guidelines while ensuring that sensitive matters and restricted information are dealt with in a strict confidential manner. The Communication Operator must work in close cooperation with all members of the Fire Services team to ensure excellence in the delivery of external and internal emergency and non-emergency related customer services.
The Communication Operator performs duties as per the Fire Services’ Standard Operating Guidelines. The individual, while multi-tasking, is responsible for carrying out procedures related to the initial intake of key and essential data; data entry and record keeping; dispatching of resources as required; monitoring and testing of equipment and providing continuous communications; responding to requests from staff in the field and customers; completing activities assigned in support of other Divisions; supporting a safe and healthy work environment and for maintaining collaborative working relationships with all staff. The Communication Operator values and respects the customer and the people who work for the Corporation and Fire Services and deals with individuals and emergency and non-emergency situations in a calm, approachable, responsive, helpful, effective, efficient and ethical manner. The individual is accountable for completing training programs to meet Fire Services’ skill maintenance and Staff Development Program competency objectives.

QUALIFICATIONS:

• Successful completion of Grade 12 or equivalent;
• Completion of a Community College program specific to emergency communications and dispatch or equivalent.

EXPERIENCE & SPECIALIZED TRAINING & LICENSES:

• Ability to perform several tasks simultaneously and within an assigned time frame;
• An understanding of fire, rescue and emergency medical services generally;
• Ability to successfully complete London Fire Services’ Staff Development Program objectives for a Communication Operator;
• Ability to type/keyboard 40 words per minute; and
• Experience using computers, software applications and programs and telephone and radio equipment used for communications and dispatch.
• Awareness and information specific to disaster response and mitigation policies and standard operational guidelines is an asset.
• Class G Drivers Licence is preferred.

Please refer the Job description for details