Communications Operator

at  RWJBarnabas Health

Req #: 0000167553
Category: Dispatcher
Status: Per Diem
Shift: Evening
Facility: Clara Maass Medical Center
Department: IT&S Telecommunications

QUALIFICATIONS:

Required:

• High School Diploma or GED equivalent
• Previous experience in a telecommunications or customer service role
• Proficiency in operating phone systems and/or computer-based switchboards
• Strong verbal communication skills
• Ability to handle high stress situations

Preferred:

• Knowledge of hospital operations and medical terminology
• English is a must, other languages are a

SCHEDULING REQUIREMENTS

• Status: Per Diem (Based on department needs)
• Shift: Flexible (including nights, weekends, and holidays may be required)

• Relays incoming and outgoing calls promptly and courteously
• Handles callers professionally and helpfully
• Monitors operations of telephone and paging systems
• Ensures that telephone equipment is in good working order and that problems are reported to the proper departments
• Monitors emergency alarms and medical alarms located in the office
• Communicates medical and other information to authorized recipients
• Operates the hospital s telecommunication systems ie, multi-line phone systems and computer-based switchboards and in-house paging system
• Announces and beeps medical codes, disasters, and other emergencies in accordance with hospital and system policies
• Maintain accurate records of emergency calls
• Demonstrates a thorough awareness of and familiarity with information resources in the department
• Works closely with other hospital staff to ensure seamless communication and patient satisfaction
• This position requires working in a fast-paced hospital environment
• This role may involve prolonged periods of sitting and using telecommunications equipment