Communications Operator

at  RWJBarnabas Health

Req #: 0000164377
Category: Clerical / Administrative Support
Status: Full-Time
Shift: Day
Facility: Clara Maass Medical Center
Department: IT&S Telecommunications

QUALIFICATIONS:

Required:

• Highschool graduate or equivalent
• Previous experience in a telecommunications or customer service role
• Proficiency in operating phone systems and/or computer-based switchboards
• Strong verbal communication skills
• Ability to handle high stress situations
• English is a must

Preferred:

• Knowledge of hospital operations and medical terminology is a plus
• English is a must, other languages are a plus

SCHEDULING REQUIREMENTS (NON-EXEMPT POSITIONS REMOVE WHEN POSTING):

• Shift work including nights, weekends, and holidays may be required
• Days
• Full-Time

ESSENTIAL FUNCTIONS:

• Relays incoming and outgoing calls promptly and courteously
• Handles callers professionally and helpfully
• Monitors operations of telephone and paging systems
• Ensures that telephone equipment is in good working order and that problems are reported to the proper department
• Monitors emergency alarms and medical alarms located in the office
• Communicates medical and other information to authorized recipients
• Operates the hospital s telecommunication systems i,e,
• multi-line phone systems and computer based switchboards and in-house paging system
• Announces and beeps medical codes, disasters, and other emergencies in accordance with hospital and system policies
• Maintain accurate records of emergency calls
• Demonstrates a thorough awareness of and familiarity with information resources in the department
• Works closely with other hospital staff to ensure seamless communication and patient satisfaction

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!