Communications Specialist Intern

at  Wonderkind

Wonderkind is currently looking for a dynamic and enthusiastic individual to join our team as a Communication Specialist Intern. As a Communication Specialist, you will have the opportunity to work closely with the support team to contribute to our innovative product development and support our partners to ensure their success.

JOB REQUIREMENTS:

• Currently pursuing or recently completed a degree in a relevant field, such as computer science, information technology, or business.
• Excellent written and verbal communication skills to effectively interact with customers.
• Strong problem-solving and analytical abilities to quickly identify and address customer issues.
• An affinity with technology and technical terminology.
• Customer-focused mindset with the ability to empathize and understand customer needs.
• Detail-oriented and organized approach to work, ensuring accurate and thorough documentation.
• Ability to work both independently and collaboratively as part of a team in a fast-paced environment.
• Basic knowledge of computer systems, software applications, and troubleshooting techniques. Knowledge of tools like Google Suite and Slack is a plus.
• Proficiency in using support tools and software applications, such as ticketing systems and live chat platforms, is a plus.

• Create informative articles for our knowledge base to enhance self-service support options.
• Troubleshoot technical issues and provide clear and concise step-by-step guidance to partners.
• Respond to customer inquiries through various communication channels (email, chat, phone), ensuring prompt and professional assistance.
• Assist in updating support documentation, knowledge base articles, and FAQs.
• Escalate complex issues to senior support staff when necessary to ensure timely resolution.
• Collaborate with the support team to identify common partner pain points and propose effective solutions.
• Strive to meet or exceed individual and team performance metrics, including response time and partner satisfaction ratings.
• Continuously enhance your product knowledge and stay up to date with industry trends to better assist partners.