Community Assistant

at  City University of London

QUALIFICATIONS AND KNOWLEDGE

• Educated to degree level or equivalent professional experience
• A basic understanding of startup incubation support and the needs of startups and early stage companies
• A good working knowledge of community management pertaining to space and programmes i.e. coworking spaces or accelerator programmes
• Knowledge of the Social Enterprise landscape and needs of startups and SMEs

EXPERIENCE

• Proven experience in customer service and adding value to customers, preferably in a co-working environment
• Previous experience of managing or supporting events
• Previous experience of managing sales leads/inbound enquiries
• Proven experience of marketing and promotional activities that use digital, social media and other channels
• Previous experience of supporting programmes to develop entrepreneurs i.e. accelerator programmes, mentoring and demo days

SKILLS AND ABILITIES

• Good networking skills with a strong ability to ability to build and nurture communities and opportunities
• Effective organisational and planning skills, demonstrated by a proven ability to successfully initiate, manage and complete projects
• Excellent communication skills, including written and verbal (including regular presenting)
• Confidence to represent and promote Better Space both internally and externally
• High attention to detail when handling data and developing communication material

MAIN RESPONSIBILITIES

The role will act as the first point of contact for existing and potential Better Space members by being based on the reception and responding to initial enquiries in person or via email.

COMMUNITY MEMBER SUPPORT/ RECEPTION DUTIES

• Greeting guests and informing members of guest arrival
• Ensure the space runs smoothly and is fully operational
• Work with the Better Space community and act as a ‘voice’ for them to help improve the space and services
• Bring forward ideas for events and activities to develop community engagement
• Identify and execute opportunities to connect members with each other.
• Assist members to use the coworking software to book/reserve desks and meeting rooms
• Update communication channels with useful information
• Support onboarding for new members and request feedback from leaving members
• Manage access card and locker key distribution
• Accept packages and sort mail
• Keep kitchen area stocked with essentials