Community Associate

at  FirstService Residential

JOB OVERVIEW:

As a Community Associate, it is the responsibility of assisting the Community Manager with the homeowners’ association’s operational aspects. Responsibilities include providing owners with a superior level of service when visiting the facility through an increased level of understanding and knowledge regarding the Association and clubhouse offerings. Interactions are typical with HOA homeowners and Board Members in person, via telephone, or through written correspondence within the timelines as defined by company policy and/or Community Manager Directive.

SKILLS AND QUALIFICATIONS:

• Must have experience in customer service and working with Microsoft Office products.
• Strong communication, verbal, written, and interpersonal skills are essential.
• Responsible for maintaining Company, Resident, and Staff confidentiality.
• Telephone Etiquette; Resident Database Resources; Basic understanding of office equipment.

EDUCATION AND EXPERIENCE:

• High school diploma or GED.

PHYSICAL REQUIREMENTS:

• Position involves sitting, standing, and/or movement throughout the day. Must be able to transport yourself not only around the office but also around the Community Association.
• The duties of maintaining files and records will involve stooping, bending, lifting, grasping, pushing, pulling, or otherwise moving objects weighing as much as 45 lbs.
  Work Location: Las Vegas, NV
  Work Hours: Monday to Friday 8am-5pm

DISCLAIMER:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check

• Maintains positive and professional communication with each owner to create, enhance, and promote friendly interaction between owners and FirstService staff.
• Maintains regular and positive communication with assigned Community Managers to create, enhance, and promote daily positive interaction among members of the FirstService team.
• Identifies and clarifies residents’ needs regarding their association and/or property while maintaining owner confidentiality and keeping the Community Manager informed.
• Provides New Residents with the necessary paperwork and information on being a resident in the community and gaining access to any applicable amenities.
• Ensures that the telephone is answered properly, and messages are handled courteously, accurately, and within 24 hours monitors, logs, and screens messages providing managers with necessary details for follow-through.
• Research homeowner account issues: prepare account change forms as necessary with all such work being completed within 72 hours of receipt.
• Initiates preparation of Management Reports, committee reports, meeting notices, and board packages as applicable and submits for the Manager’s review and approval within the timelines specified by the Community Manager.
• Assists in the execution of the Docuware electronic filing system procedures to ensure company policies and standards are met.
• Assists in the implementation and execution of the pre-collection process to ensure accounts are handled according to the Association’s collection policies.
• Provides backup coverage for office receptionist in covering the phone system and greeting office visitors as requested and/or scheduled.
• Takes minutes at the Board of Directors meetings to provide to the manager for review within 24 hours of the meeting.
• Conducts data entry projects, as assigned, including but not limited to Homeowner Paperwork filing, and packet preparation.
• Follows safety procedures and maintains a safe working environment.
• Attends training and meetings as required and scheduled.
• May be required to conduct compliance inspections of the homes and/or condominium units in the portfolio of associations.
• May be required to finalize an inspection report to ensure they are sent out within 48 hours.
• May be required to ensure that non-compliance issues are followed up in a timely manner and in accordance with the Association policies and procedures.
• All other duties as assigned by the Community Manager(s) and Regional Manager.