Community Care Site Specialist

at  Catholic Charities Fort Worth

ARE YOU THE NEXT COMMUNITY CARE SITE COORDINATOR?

• Bachelor’s degree in Social Work or related field, OR a combination of 2 years of relevant work experience and education.
• Social work or case management experience in a related field.
• Bilingual in Spanish, preferred
• Must have reliable transportation, valid driver’s license, and liability insurance. ·
• Must have ability to work a web-based database
• Occasional travel to our Arlington and Colleyville offices (approx. 1-2 times/month)
• Regular travel to meetings with community partners in the Fort Worth area.

SKILLS

Preferred

• Communication
• Dependable
• Client Support

BE PROUD OF WHAT YOU DO:

You’ll join a mission-driven team and agency dedicated to supporting our clients. We have been entrusted with a 114-year legacy of doing good and we have set forth a bold goal of ending poverty in our community. Our services are uniquely positioned to address a myriad of key factors that keep families from reaching their bigger, brighter future. We have identified five different areas, or pathways, in which our programs create impact: financial resiliency, education credentials, emotional resiliency, resource stability, and employment. And we’re growing our team to make it all happen! Though we are guided by our Catholic Faith, you do not have to be Catholic to join our team or receive services.

CORE RESPONSIBILITIES

• Manage & Support Volunteers
• Program Operation Oversight
• Monitor Client Services
• External Relationship Cultivation
• Monitor Financial Assistance Funds

WHAT WILL YOU BE DOING IN YOUR ROLE?

• Provide volunteer support, including initial onboarding and ongoing support to ensure volunteers are equipped to serve clients through fielding phone calls and/or client appointments.
• Support volunteers assigned to serve Community Care clients at the Fort Worth campus.
• Address and resolve any conflicts, issues, or emergencies that arise at the site, maintaining a positive and productive environment.
• Maintain a positive environment for volunteers and clients.
• Exercise flexibility to serve the needs of the clients and are willing to provide direct services when volunteer support is short.
• Cultivate strong relationships with parishes and other community partners to better support the needs of the community.
• Ensure that program activities at your assigned office are in alignment with program and agency operations.
• Monitor volunteer calls, appointments and date entry to ensure the quality of client services and compliance with agency and/or funder requirements.
• Complete accurate documentation in a timely manner.
• Exercise stewardship in the allocation of funds available to assist clients.
• Assist in managing the financial assistance funds, including tracking expenses, managing disbursements, and ensuring cost-effective operations.
• Develop and maintain strong, positive relationships with clients, partners, vendors, and community organizations to foster trust and collaboration.
• Travel to other program sites (Colleyville and/or Arlington) as needed for team meetings and/or participate in professional development.
• Provide coverage for other program sites (Colleyville and/or Arlington) as needed.
• Proactively seek out new opportunities to partner with organizations, businesses, and community groups that align with the company’s mission and goals.
• Regularly assess the quality of relationships with key stakeholders, gather feedback, and implement improvements to ensure ongoing satisfaction and engagement.
• Ensure stakeholders receive prompt, efficient, and professional support, building a reputation for reliability and care that fosters long-term loyalty.
• Monitor the needs of the campus, including supplies and maintenance needs, and report those to the appropriate team members for support.