Community Case Manager

at  Calgary Dream Centre

QUALIFICATIONS AND REQUIREMENTS:

• Post-secondary degree/diploma/certificate in Social Work, Addictions Studies, Psychology, Behavioral Science or a related and relevant discipline is preferred
• A minimum of 3 years’ experience working in the field of addiction and with marginalized populations
• Valid Driver’s License with 2 million liability insurance
• Well-developed and effective communication skills (written and oral)
• Demonstrated skills in critical thinking
• Experience with HMIS data base is an asset
• Flexibility for after-hours work as required to meet client needs

SKILLS AND ABILITIES:

• Ability to effectively manage confrontations and conflict
• Self-starter with excellent organizational and problem-solving skills
• Ability to manage priorities and workflow demonstrating excellent time management skills
• Knowledge of local social service agencies and referrals
• Knowledge in preparing reports, and ability to maintain client case files
• Ability to work with minimal supervision, take initiative and be self-motivated
• Acute attention to detail and a commitment to excellence and high standards

• Providing comprehensive case management to all clients, including but not limited to: assessment, individual case plans, referrals, housing assistance location, and advocacy
• Developing client personal plans; meet with clients to monitor progress in employment and job training; assist clients with social services needs in collaboration with other organizations as appropriate; advocate with agencies for clients when needed
• Mentoring clients and overseeing clients’ progress and interventions
• Monitoring housing and providing support, advice, and direction while ensuring open communication
• Maintaining conditions of properties, including keeping high standards of health, safety, and cleanliness for the clients
• Reporting to Property Management on all maintenance needs as well as emergencies related to property
• Tracking progress of clients and frequently analyzing, assessing and reviewing their objectives
• Keeping accurate and up to date case files, incorporating regular written case notes for clients, as well as relapse prevention plans relevant to all client cases
• Attending all meetings relevant to your position, i.e. weekly staff meetings, daily case management meetings, and other meetings on an as needed basis
• Working hours is M-F , and serves as on call rotation once every six weeks