Community Coordinator - Warranty

at  Mattamy Homes

WHAT YOU’LL DO

• Answer all telephone calls and respond to homeowner telephone inquiries includes taking detailed messages and distributing to appropriate personnel.
• Respond and/or sort & distribute all incoming emails, faxes, couriers and mail to the appropriate individual on a daily basis.
• Coordinate and schedule homeowner warranty visits (30 day, Year end, etc.). Follow up to ensure homeowner satisfaction with completed work.
• Update homeowners on outstanding work and explain maintenance and warranty coverage.
• Respond to homeowner inquiries in a timely manner, assist with emergencies, and handle homeowner walk-ins.
• Prepare, print and monitor reports for review by the Warranty Management
• Maintain all warranty service requests in JDE systems (coordinate all documentation of lists including sign-offs and updating in computer system).
• Coordinate service orders with trades and ensure sign offs are received from trade partners and homeowners. Follow up on work orders to trades.
• Prepare and maintain logs for purchase orders & back charge notices.
• Assist Warranty Management with written correspondence to homeowners.
• Maintain office supplies and organize and maintain office files.
• Collect timesheets, prepare payroll in the HRIS system and submit to head office.

What you bring

• A minimum of 2 years office administration experience in a high volume or fast paced environment.
• Experience in conflict resolution in a customer service environment.
• Strong computer skills in Microsoft Office, particularly Word, Excel and Outlook.
• Excellent organizational and multitasking skills with the ability to recognize/meet deadlines in a fast-paced work environment.
• Exceptional interpersonal / customer service skills in dealing effectively with the public / homeowners.
• Ability to set priorities, meet deadlines and manage variable workloads.
• Excellent communication skills – both verbal and written.
• Ability to maintain a positive and proactive attitude while handling stress of multiple demands and working under tight timelines.
• Self-motivated with ability to work well in a very close-knit team-oriented environment.

WE ENCOURAGE APPLICANTS WHO MEET MOST OF THE ROLE REQUIREMENTS TO HIT THAT SUBMIT BUTTON AND APPLY! IT’S OKAY IF YOU DON’T HAVE 100% OF THE REQUIREMENTS. IF YOU’RE THE RIGHT CANDIDATE, WE’LL HELP YOU LEARN AND GROW.

Who we are
Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.