Community Design and Review Specialist

at  FirstService Residential

JOB OVERVIEW:

The Community Design and Review (CDR) Specialist will serve as the point of contact assisting with the everyday inquiries and needs of homeowners, primarily specific to violation and architectural application questions and processing. This person will serve as Architectural Review Committee liaison, assist with compliance issues, attend scheduled Committee meetings and perform various administrative duties to support the association and community management team(s) as assigned.

SKILLS & QUALIFICATIONS:

• Excellent customer service background/skills
• Ability to maintain confidentiality
• Professional representative of FirstService Residential
• Excellent communication skills; written, verbal and listening
• Collaborative decision-making, relationship building and problem-solving skills
• Organizational and time management abilities
• High level of attention to detail
• Intermediate to Advanced knowledge of Microsoft Office and Goggle Drive Applications, such as Word, Outlook, Excel and Power Point; ADP Vantage a plus

EDUCATION & EXPERIENCE:

• High School Diploma; College Degree preferred

PHYSICAL REQUIREMENTS & WORKING ENVIRONMENT:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our clients.

Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

ABOUT US:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, please visit www.fsresidential.com/california
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.
All offers of employment with FirstService Residential are contingent upon a satisfactory background check

JOB RESPONSIBILITIES/DESIGN REVIEW

• Maintenance of accurate and complete records as required to properly and effectively implement the Architectural Programs. This includes homeowner computer files, plan submittals (pending, approved and denied).
• Maintain awareness of Architectural/Design Review Guidelines and other Governing Documents that are related to ACC/DRC activities, take minutes during DRC meetings, and prepare responses to applications for residents.
• Interacts and follows up with all Board and/or Committee members and homeowners regarding architectural issues of the association when necessary.
• Consistent use and maintenance of information in Connect, Tasks, and other FirstService database programs as assigned.
• Must have reliable transportation and be able to drive to other work locations, perform site reviews, pick up supplies, etc.
• Coordinate Design Review/Architectural Committee or Landscape Modification Application process, collect application forms and supporting documents, enter data in Connect, and prepare material for DRC consideration.
• Prepares for and attends all Architectural/Design Review Committee meetings as designated by association requirements.
• Preparation and distribution of monthly reports and agenda packets.
• Complete company training as assigned, attend all mandatory company functions, and adhere to FirstService Standards of Operation, policies, and procedures.
• Maintain an organized workspace according to company procedures.
• Greet walk-in clients as appropriate.
• Other projects, opportunities or assignments as may be deemed needed and appropriate for this position.

JOB RESPONSIBILITIES/ FACILITY ADMINISTRATOR

• Welcome and assist residents, guests, and vendors in a friendly and professional manner, providing an informative and engaging experience.
• Manage customer service calls and emails, direct them appropriately, and take messages as needed per company standard within 24 hours of inquiry.
• Address inquiries and provide detailed information about services, amenities, and operational processes.
• Assist residents with the distribution of key fobs for amenity access, room reservations and general questions pertaining to the facility and community.
• Update Connect, printer, and access systems with resident information obtained by registration forms.
• Efficiently collect payments from residents via check or POS ensuring accuracy.
• Manage the check-in procedure for reservations by conducting inspections of event spaces to ensure readiness and compliance with standards.
• Manage the check-out procedure for reservations, and address any concerns or issues raised promptly and professionally.
• Work closely with the Facility Manager to identify maintenance issues, such as repairs or safety concerns.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our clients