Community Engagement Manager

at  Right at Home

CANADIAN RESIDENTS AND LOCAL TO THE AREA ONLY

You MUST live in Canada, live locally to the job opportunity, and be eligible to work in Canada. All out-of-country requests will be ignored.
Do you enjoy meeting new people, nurturing and growing business and community relationships? Are you passionate about improving the quality of life of older adults and other vulnerable population? If so, we want to meet you!
Right at Home is looking for a Community Engagement Manager working in the Vancouver & Fraser Valley Area.
This role is an integral part of growing Right at Home. Your job is to promote the Right at Home services to various referral sources and influencers on behalf of both local offices and Right at Home as a growing brand. Your will build relationships with potential referral providers that in turn will generate contract opportunities and/or client inquiries to our network of local Right at Home offices. You will form strategic alliances, relationships and partnerships on both a local level and regional level.
It Is expected that a full time Community Engagement Manager conducts 32+ meaningful meetings and reach-outs per week (4 days out in the community and 1 admin day), based on the training provided for you and your own expertise.
It is expected that you keep detailed notes of every visits/reach-out and enter into our database as trained by your supervising mentors.
Primary Responsibilities Include:
Identity, plan, schedule and conduct meetings with various regional, and community-level influencers and/or referral sources to provide awareness of, and promote, Right at Home supportive care programs and services in multiple areas within the (insert location).
Conduct exceptional follow-up to your referral source meetings and meaningfully grow those relationships.
Work with your Owners and Corporate Support team to strategize sales efforts, identity potential referral sources, and review targets and expectations.
Work with your Corporate team members and assist in providing coaching, training and mentoring to office owners and key staff in the area of Business Development including some field training and “ride along”.
Document all activities whether directly with referral sources/Influencers or with Care Offices into our client management program, with complete notes and follow-ups clearly and thoroughly input.
Monitor relevant community events for community-awareness opportunities and participate as appropriate.
Be an excellent brand ambassador for the Right at Home name. This may include, having a positive approach to communications in all aspect of the care delivery and in representing the Right at Home brand in general.
Track and record all your efforts and notes regularly in a tracking file and the Client Relationship Management system
Participate in regular weekly and/or bi-weekly meetings with the local office and Corporate Coach to discuss strategy, strategic direction, efforts and planning.
Share referral information and review your KPI and marketing efforts with your Office Manager(s) and Corporate Coach.
Report to your Corporate Support Team and Care Office Owners on a regular basis.
Review and leverage appropriate Right at Home marketing materials.

ESSENTIAL SKILLS AND REQUIREMENTS

The Essential Skills of a Right at Home Ottawa Community Engagement Manager are as follows:
Having Empathy, and Compassion, diplomacy and tact
Listening skills
Customer service skills
Previous sales experience in Home Care or similar industry is a plus!
Successful track record in identifying and building local and regional relationships that drive business.
Problem-solving and critical thinking skills
Organized and ability to multitask
Excellent prospecting skills
Affable and approachable
Confident, professional and trustworthy
Excellent verbal and written communication skills
Attention to details
Computer skills and relevant software such as MS Office, CRM such as Inflowcare
Ability to work in a fast-paced environment
Valid Driving license
Exceptional Networking Skills
Ability to work in a dynamic work environment
Ability to diligently nurture existing relationships
Access to a car
Willingness to drive anywhere for completing work-related tasks
Ability to drive, manage, and complete multi-tasks
If this sounds like something that excites you and you are passionate about, reach out to us for a quick chat!
Job Type: Part-time 25 hours per week—(Edit as needed!)
Schedule:
Day shift- with occasional weekends?
Why work with us?

Please refer the Job description for details