Community Engagement Specialist African NS Communities

at  EfficiencyOne

WE TRANSFORM THE WAY PEOPLE USE ENERGY.

Transforming the way people use energy begins with our people. At EfficiencyOne, we are dedicated to building a culture of diversity, equity, and inclusion that is representative of the customers and communities we serve. As an organization that values and respects everyone’s unique characteristics, we aim to cultivate a culture of creativity and innovation that stems from our differences in backgrounds, perspectives, and experiences.
We welcome and encourage applications from equity-deserving groups including Indigenous Peoples, Racialized Persons, African Nova Scotians, Women, Persons with Disabilities, Newcomers to Canada, and Individuals within the 2SLGBTQIA+ Community. If you require accommodation at any stage of the application or interview process (including different materials or otherwise), please contact a member of our HR team to discuss your needs.

THE OPPORTUNITY:

The Community Engagement Specialist, African NS Communities, will contribute to developing and implementing the African Nova Scotian Community Retrofits Pilot. This role will work to build constructive relationships with African Nova Scotian communities and organizations across Nova Scotia.

The Community Engagement Specialist is the liaison between EfficiencyOne and African Nova Scotian communities, primarily focusing on Preston Township and Guysborough. They will actively engage and educate community members by providing resources and information regarding the benefits of energy efficiency and our programs and demonstrating the potential for energy savings. They will also assist with the key action items related to the pilot’s launch and future operations. This role requires effective communication, presentation, excellent time management, and organizational skills to be adaptable and results-driven.

• Support each phase of the African Nova Scotia Community Retrofit pilot outreach, planning, and delivery.
• Main point of contact for the communities of The Preston township and Guysborough.
• Responsible for providing support or assistance to community members with the applications for the pilot program.
• Responsible for gathering feedback from The Preston Township and Guysborough communities for ongoing improvements of the African Nova Scotia Community Retrofit pilot.
• Provided guidance (as needed) on addressing customer complaints and inquiries.
• Assist Community Engagement Lead to perform the following: site visits in response to participant concerns (as needed); completing forms to document customer experience; gathering feedback to inform supplier performance; and working with EfficiencyOne to develop a list of any remediation actions for contractors or delivery partners.
• Responsible for working with The Preston Township and Guysborough communities, delivery partners, associations, and other partners to develop educational/training materials, schedule and conduct engagement events and initiatives, and distribute marketing materials.
• Regular communication with the leaders, organizers, and community members of The Preston township and Guysborough to ensure they are well-informed on all Efficiency Nova Scotia programs.
• Support members of the Preston Township and Guysborough community in seeking and selecting contractors to perform the upgrades on the selected homes and businesses.
• Assist with supporting the pilot’s development and offer feedback on all aspects of the initiative, including, but not limited to, eligibility criteria, participant processes, eligible measures, website content, printed materials, application forms, and scopes of work for partners / internal staff.
• Responsible for supporting the marketing and communications team in developing outreach and marketing strategies and materials.

• Support each phase of the African Nova Scotia Community Retrofit pilot outreach, planning, and delivery.
• Main point of contact for the communities of The Preston township and Guysborough.
• Responsible for providing support or assistance to community members with the applications for the pilot program.
• Responsible for gathering feedback from The Preston Township and Guysborough communities for ongoing improvements of the African Nova Scotia Community Retrofit pilot.
• Provided guidance (as needed) on addressing customer complaints and inquiries.
• Assist Community Engagement Lead to perform the following: site visits in response to participant concerns (as needed); completing forms to document customer experience; gathering feedback to inform supplier performance; and working with EfficiencyOne to develop a list of any remediation actions for contractors or delivery partners.
• Responsible for working with The Preston Township and Guysborough communities, delivery partners, associations, and other partners to develop educational/training materials, schedule and conduct engagement events and initiatives, and distribute marketing materials.
• Regular communication with the leaders, organizers, and community members of The Preston township and Guysborough to ensure they are well-informed on all Efficiency Nova Scotia programs.
• Support members of the Preston Township and Guysborough community in seeking and selecting contractors to perform the upgrades on the selected homes and businesses.
• Assist with supporting the pilot’s development and offer feedback on all aspects of the initiative, including, but not limited to, eligibility criteria, participant processes, eligible measures, website content, printed materials, application forms, and scopes of work for partners / internal staff.
• Responsible for supporting the marketing and communications team in developing outreach and marketing strategies and materials