Community & Event Supervisor

at  Compass Group

We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

Overall, Purpose of the Role:
To support the management of the London Guest Experience in accordance with and to the standards required by Compass and the Client.
Actively manage and oversee excellent service to clients and guests and carrying out all duties to the highest of standards. To be flexible in their approach and offer business support as required, including but not limited to supporting the hospitality team with their duties, checking all meeting rooms/events spaces are clean and set up to the required standards and managing arriving clients and room bookings at the reception area. It will be a very ‘hands on’ and proactive role and requires a character that has experience of working in and managing high performing teams. The role will specialise in the supervising and enhancing the external client journey, ensuring your team are making the client experience memorable from the ground floor to the assigned client floor and throughout their journey with us.
Key responsibilities of the role:

Operational Responsibility

• Maintain a hands-on approach and be prepared to cover the reception at key operational hours including the first and last hour of the shifts
• Suggest best practice taken from across the industry including presentation of quarterly innovations influenced by regular networking across the industry.
• Manage and co-ordinate events liaising and directing with the community coordinator
• Full understanding of entire client journey and the ability to effectively connect all available services including catering, IT, AV Support, cleaning and security
• Exceed client and guest expectations and actively promote a client-centered environment within the team
• Actively encourages client and guest feedback and identify ways to improve service
• Support the performance management programmes for poor performers in the team
• Responsible for the cleanliness and maintenance of all reception areas and client floors
• Actively supports the reduction of food waste systems with the aim to reduce food waste year on year.

Client Relationship

• Understands all contractual terms to support delivery
• Develop and maintain relationships with clients, guests, decision-makers, understanding their drivers and the nature of their business
• Manage clients and guests concerns and if needed escalate to your line manager
• Flexibility to change plans and meet clients and guests needs
• Implement company policy and comply with all legislation including HSE policies
• Demonstrate positive behavioural style of being polite, positive and helpful.
• Liaise with the client and act on remarks/requests in line with company policy in a timely manner
• Support the monitoring of team member performance through robust key performance indicators

About Us
Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK’s leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/1508/97035009/52673689/SU
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone’s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength

Please refer the Job description for details