Community Learning Manager

at  1password

ABOUT 1PASSWORD:

We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.
We’re looking for an experienced and hands-on Community Learning Manager to join our Customer Engagement & Learning, Community team at 1Password. This role comes at an exciting time for 1Password, as we look to identify and implement a new customer LMS tool with reinvigorated programming. In this role, you will focus on our Customer Learning programs, including the strategy around content and engagement and delivering Customer training programs and certifications. You will create engaging and impactful educational courses and programs that will help to set 1Password apart from the rest, driving customer product adoption and retention, and forging pathways to share industry best practices with a variety of audiences.
The ideal candidate will have excellent organizational and communication skills with a customer centric mindset to foster positive interactions with customers and delight our members. They have experience with customer education and strategy, and are driven by supporting the growth and development of our community. They have experience taking complex topics and distilling them down to educate those with different levels of technical knowledge. They will be a team player and are able to work cross functionally to build out and fulfill programs and projects that meet the needs of our customer community to drive further engagement and impact on top company goals.
This is a remote opportunity within Canada and the US.

WHAT WE OFFER:

We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:

Please refer the Job description for details