Community Liaison (North Carolina)

at  Boulder Care

ABOUT US

Founded in 2017, Boulder Care is a digital clinic offering long-term addiction treatment grounded in kindness, respect, and unconditional support. Our program is designed by addiction medicine specialists and people with lived experience of recovery. It is rooted in years of clinical expertise, proven research, and learnings from our participants.
Our mission is to improve the lives of people with substance use disorders. We provide the medication, resources, and support to help our participants succeed on their own terms, wherever they are in their journey.
Boulder Care is in an exciting stage of rapid growth, coming off a recent $35 million Series C round announced in May 2024, bringing total funds raised to roughly $85 million. Investors include Advance Venture Partners, First Round Capital, Laerdal Million Lives Fund, Qiming Venture Partners and Stripes, among others.

ABOUT THIS ROLE

Boulder Care is seeking a Community Liaison to join the Community Engagement Team. You will have the opportunity to build relationships, engage with community stakeholders, and ultimately advise our mission of promoting a care model for substance use disorder grounded in empathy and unconditional support. This position works in the communities of their state to build working relationships with a large network of potential partners including referrers, patient resources and advocates working to advance harm reduction principles.
While in this role, you should be comfortable working with a variety of stakeholders and comfortable working with a considerable amount of autonomy in organizing and prioritizing outreach.

COMMUNITY OUTREACH ESSENTIAL FUNCTIONS - 75%

• Conduct outreach to local and regional partners to develop, improve, and sustain relationships, including but not limited to healthcare providers, community agencies, correctional facilities, treatment facilities and other referral sources
• Coordinate efforts to manage and grow enrollment for targeted regions, including tracking and ensuring systematic outreach to encourage referrals
• Evaluate and track effectiveness of outreach activities
• Identify leads for expansion of services and develop strategy in assigned areas
• Provide initial case consultations to patients and their families through video technology, telephone calls, and in-person visits
• Establish and maintains relationships with community resources
• Assist with community outreach and education regarding Boulder Care’s services
• Meet or exceed established enrollment targets

PLANNING & DOCUMENTATION ESSENTIAL FUNCTIONS - 15%

• Complete documentation within 48 hours
• Assume other duties in support of organizational needs
• Consistent planning, tracking and documenting of activities
• Attend weekly meetings with state based teams, enrollment leads, and others

PROJECT MANAGEMENT ESSENTIAL FUNCTIONS - 10%

• Coordinate with teams across different regions to align resources and projects
• Create 6 to 12 month statewide plans in collaboration with clinical staff and leadership

REQUIREMENTS FOR THE ROLE

• Applicants must reside and work in the state of North Carolina to be considered for this position
• 3+ years of community outreach experience (in-person, cold calling, digital outreach, etc.)
• Proven track record of building referral base and relationships, such as business development and/or sales, community outreach or referral management for a hospital system
• Current driver’s license, proof of acceptable automobile insurance coverage, and reliable transportation
• Excellent oral and written communication skills required including well-developed public speaking skills
• Thrives in a fast-paced, technical, and mission-focused environment
• Must have general computer skills and a working knowledge of the internet and the ability to independently learn and use Google Suite and Salesforce
• Ability to take initiative and work autonomously
• Demonstrates high ethical standards of behavior
• Regularly demonstrates Boulder’s core values
• Willingness to work flexible hours, including evenings and weekends as required