Community Liaison

at  Resolutions Hospice

JOB SUMMARY

The Community Liaison is responsible for developing and maintaining client relationships leading to referrals and admissions, The Community Liaison is responsible for promoting a positive company image in the community with physicians, hospitals, nursing facilities, adult care homes and assisted living facilities, discharge planners and case managers to promote our home health services.

JOB REQUIREMENTS (EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS & ABILITIES)

• A minimum of a Bachelor’s Degree from an accredited university
• A minimum of two years’ experience in referral development, marketing or sales with a health care facility or medical related company
• Current relationships with health care facilities or medical professionals in the area with a proven track record of success
• Ability to effectively communicate with people of all socioeconomic backgrounds
• Must possess an understanding of hospice philosophy and criteria
• Knowledge of roles of all disciplines providing hospice services
• Understanding of HIPAA guidelines and maintaining confidentiality of patient information
• Excellent verbal and written communication skills
• Excellent organizational skills
• Ability to work independently and respond well to changing priorities and conditions
• Understanding the role and boundaries as a patient advocate
• Self-motivation with the desire and ability to succeed
• Possess or able to immediately obtain a Level One Fingerprint Clearance card
• Must have and maintain transportation to be used for work with current registration, valid and current auto insurance and valid and current driver’s license
• Proficiency in computer applications to include MS Word, Excel and Outlook
• Knowledge of community resources
  When you join Resolutions Hospice, you become part of a specialized team professionals who provide comfort and support to patients and their families when a life-limiting illness no longer responds to cure-oriented treatments. We are a family owned and operated Hospice providing hospice services to patients and their families in multiple cities throughout Texas. We embrace excellence in all that we do and strive to continuously exceed the expectations of the patients and families we serve.
  People are called to Resolutions Hospice for many reasons, and those same feelings cause many of them to believe more deeply in their ability to deliver comprehensive care and grow their skills as dedicated professionals.
  If you are looking to provide care in hospice services, the same passion for excellent care drives everything we do for these special patients. It’s not ordinary here. It’s extraordinary. Because our patients facing end of life deserve to live life to the fullest, and that’s the way we approach our care.

Benefits:

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Employee discount
• Mileage reimbursement
• Life insurance

Job Type: fulltime
Education: Bachelor’s degree
Work location: On-sit

• Establish professional relationships with physicians, discharge planners, social workers, facilities and health care decision makers through on-going education and deployment of successful sales strategies.
• Educate the community, referral sources, patients and families on hospice services through daily planned activities including in-services, one-on-one presentations and group meetings.
• Work with Director of Business Development and/or Executive Director to develop, execute and evaluate strategic marketing plans including tactics designed to grow the patient census.
• Obtain referrals and assure timeliness of requested family/caregiver/patient education and signing of consents.
• Take initiative to develop and maintain relationships within the admissions department as well as clinical personnel to assure effective communication both internally and externally for our referral customers.
• Within scope of position, provide personal accountability to ensure compliance to corporate and regulatory policies, business growth, professional development and integrity.
• Work to plan and coordinate public education and communication efforts to increase community outreach.
• Represent the company at various community and/or business meetings to promote company services.
• Meet or exceed budgeted admissions, census, revenue and expense goals for area of responsibility.
• Consistently promote company values.
  The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.