Community Liaison

at  Seamless Care Pharmacy

OVERVIEW

Seamless Care Pharmacy is continuing to grow, and we are excited to welcome new team members! As the leading specialty pharmacy service provider for the mental health markets in Ontario, we are driven by a passion for innovation and quality in clinical best practices. We are dedicated to making a positive impact on people’s lives.
As a Community Liaison, you will be the bridge between our pharmacy services and the community we serve. Your role is vital in ensuring seamless communication, excellent customer service, and efficient operations. If you are passionate about helping others and thrive in a dynamic, fast-paced environment, we would love to hear from you!

QUALIFICATION

• Ability to forge strong partnerships with customers and caregivers.
• Excellent communication skills, both verbal and written.
• Availability to Work Alternative Saturdays.
• Strong problem-solving skills with a flexible, resourceful attitude.
• Safe and reliable driving skills (G-license required).
• Experience giving presentations is an asset.
• Proficiency with office software and experience with support ticketing systems is a plus.
• Proven ability to work effectively in a team environment.
  This role is essential in bridging the gap between the organization and the community, ensuring that both parties work together towards common goals.

• Customer Service: Answer telephone calls and resolve customer requests while maintaining high-quality service.
• Documentation: Maintain all necessary medical documentation required by the Ministry.
• Collaboration: Work with a team of Pharmacy Assistants, Pharmacists, and Pharmacy Technicians to ensure clients receive a safe and effective medication management system.
• Onboarding: Organize the transition of new homes/organizations to the pharmacy, explaining our services and how they work.
• Company Image: Promote a positive company image by ensuring that specified standards are maintained in all operating procedures.
• Field Work: Drive out for meetings and urgent deliveries if required.
• Support Management: Create and manage support tickets, ensuring timely and effective resolution of issues.
• Presentation: Lead pharmacy orientation presentations.
• Problem-Solving: Address and resolve any issues or concerns raised by customers or caregivers efficiently.
• Reporting: Maintain accurate records of customer interactions, issues, and resolutions to help improve service quality.