Community Management Coordinator (Strategic Content Coordination Assistant) (S)

at  US Embassy to the Netherlands

QUALIFICATIONS AND EVALUATIONS

Requirements:

FOR THE EXPERIENCE AND EDUCATION REQUIREMENT, APPLICANTS MUST MEET EITHER OPTION 1 OR OPTION 2 TO QUALIFY.

EXPERIENCE: A minimum of three years of progressively responsible experience in a multilingual, multicultural or multinational organization is required. Market research and audience analysis, and design and execution of online campaigns must have been significant components of the job. You must have experience managing digital properties, including direct online interaction with the public, and content creation in multimedia and traditional formats.
EDUCATION: A bachelor’s degree in communications, business, marketing or local equivalent is required.
OR
EXPERIENCE: A minimum of five years of progressively responsible experience in a multilingual, multicultural or multinational organization is required. Market research and audience analysis, and design and execution of online campaigns must have been significant components of the job. You must have experience managing digital properties, including direct online interaction with the public, and content creation in multimedia and traditional formats.
EDUCATION: Completion of at least two years of college/university studies (no specific field) is required.
* This position has two advertisements: one with the requirements at the full grade and one at the training grade. Review the requirements for vacancies THEHAGUE-2024-011(S) and THEHAGUE-2024-011(T) and apply for the vacancy announcement that matches your education and experience. HR is not allowed to move applicants between vacancies so make sure that you apply to the announcement for which you meet all qualifications. *
Job knowledge: Must have strong online communications and analysis skills to identify and exploit opportunities to engage the public on U.S. priorities. Must understand management of digital properties and online communities, including marketing and/or advocacy campaigns. Comprehensive knowledge of both traditional and online engagement tools and programs used to convey policy in the public sphere. Knowledge of trends in regional and international communications patterns and how they affect the Dutch communications landscape is required.
Education Requirements:
See the requirements section above for the education requirements.
Evaluations:
LANGUAGE: Fluent English and Dutch (speaking, reading, writing). This may be tested.
SKILLS AND ABILITIES: Must have strong analytic skills to identify target audiences, understand their sensitivities, and identify the best strategic content, format, and delivery means to influence them in support of U.S. policy objectives. Must have excellent customer relations, interpersonal cross-cultural communication skills, and be able to engage the full range of Dutch priority audience groups through online engagement. Strong organizational skills are required to manage multiple engagement platforms at the same time and actively engage with the public simultaneously on those platforms. Must be able to manage projects such as marketing, information or advocacy campaigns, including associated project budgets, schedules, and daily operations to produce, adapt, and disseminate time-sensitive content. Must be able to create and use photo and video sharing sites, podcasts, video and other digital products. Must be available to travel throughout the Netherlands to develop professional contacts and create content. Must be available, with prior notification, to support activities on evenings and weekends.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Qualifications:
All applicants under consideration will be required to pass security certifications.

The Community Management Coordinator works under the direct supervision of the Strategic Content Coordinator (SCC) or Public Affairs Officer designee, and has no supervisory responsibilities. Is responsible for building and maintaining Mission flagship digital properties (social media, website content); for developing a year-long editorial calendar designed to promote Mission priorities with on-line communities; researching and analyzing evolving markets for Mission digital properties; and customizing content and online engagement to promote Mission objectives. Organizes and hosts online conversations; designs and develops innovative engagement opportunities and tools. Provides guidance to PD Public Engagement staff and other Mission personnel who engage with online communities on standards, regulations, and policies for the use of digital properties.