Community Manager

at  FirstService Residential

JOB OVERVIEW:

In conjunction with the Board of Directors, the Community Manager will manage the business of the association to deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.
Compensation: $80k+ annually, based on experience
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

SKILLS AND QUALIFICATIONS:

• Strong analytical and problem-solving abilities to identify issues and implement effective solutions
• Able to build and maintain positive relationships with residents, Board members, and vendors
• Strong negotiation skills to manage conflicts and resolve disputes amicably
• Exceptional time management skills with the ability to prioritize tasks and manage multiple projects simultaneously
• Able to work under pressure and meet deadlines while maintaining attention to detail
• Experience in leading and mentoring a team, fostering a collaborative work environment
• Able to work effectively with volunteers and community members

EDUCATION AND EXPERIENCE:

• CCAM or CMCA designation preferred
• 5+ years of HOA management experience required
• 5+ years managing others

PHYSICAL REQUIREMENTS:

• Walk and move throughout the community common areas and facilities
• Sit and stand for moderate periods of time
• Sit at a desk using a computer in an office setting
  Supervisory Responsibility: Yes
  Work Location: Andersen Springs Community Association; Based out of our Gilbert Corporate Office, 161 E Rivulon Blvd Gilbert, AZ 85297
  Work Hours: Monday – Friday, 8 hours per day with some evenings and weekends
  Travel Requirements: Some local travel with use of personal vehicle

ABOUT US:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Experience exceptional service with a fulfilling career in property management with FirstService Residential.
To learn more about our company and culture, visit https://www.fsresidential.com/arizona/

DISCLAIMER:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check

• Review monthly financials with the Regional Director and Board when necessary
• Establish, draft, execute and supervise community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices
• Plan, organize and assist the Board in conducting Board and annual membership meetings
• Attend Board meetings, take meeting minutes and create monthly board packets as needed
• Review incident reports, respond and implement timely solutions
• Identify, coordinate, and market all community events, programs, and services
• Act as the primary point of contact for homeowners, addressing inquiries, concerns, and disputes in a timely manner
• Develop and implement operational policies and procedures to enhance community living and ensure compliance with federal, state, and local laws as well as with all community association governing documents and policies
• Maintain an organized system for records management, including financials, contracts, and resident communications
• Communicate regularly with residents through newsletters, emails, and meetings
• Oversee property maintenance, ensuring the community is safe, clean, and well-maintained
• Track non-compliance/violation issues, send appropriate notices according to established policies
• Complete routine inspections of the community including parks, playgrounds, etc.
• Inspect building and exterior common areas, landscape and other community amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner