Community Manager Team Lead (ORM Team)

at  SEMrush

Hi there!
We are Semrush, a global IT company developing our own product—a platform for digital marketers. New stars are born here, so don’t miss your chance.
This is our Community Manager Team Lead role for idea generators, planning geniuses, and natural-born analysts.

WHO WE ARE LOOKING FOR

• 2+ years of team management experience.
• 4+ years of experience in community management and in the field of communications.
• Proven experience in building and growing a successful online community.
• Deep understanding of the role community plays at the center of product and community-led business.
• Strong problem-solving skills; experience in managing conflicts and ability to creatively respond to challenges.
• Fantastic communicator—passionate about talking to people and online community development.
• Data-driven thinking with a combination of creative, analytical, and strategic thinking skills.
• You are a community geek on top of the latest community channels and trends, creative, and detail-oriented.
• Highly creative, ‘hands-on’ leader who embraces ambiguity and defines a way forward.

• Own, develop, and execute Semrush’s community strategy that aligns with the company’s business goals.
• Facilitate community campaigns, initiatives, and experiments; identify new opportunities for community engagement.
• Work with community managers to improve the quality of the brand’s communication with our community continually.

Supervise community growth and optimize its engagement.

• Be a point of escalation for Community Managers and organize the team in online reputation cases.
• Build and maintain relationships with the company’s various departments and support them with communication strategies for their products and launches.
• Lead the Community Team and provide hands-on support with the team’s daily tasks.
• Motivate, coach, and inspire the Community Team to achieve our team goals.
• Collaborate with the Social Media Team;
• Work with the Head of Social & Community to upskill the community team and support their continued development.