Community Manager

at  The Commons

ABOUT THE COMMONS

Driven by the sincere desire to see people flourish. We support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community and we challenge the status quo in an effort to innovate.

MEMBER EXPERIENCE

• Greet guests/visitors/members from the front desk, consistently delivering excellent customer service
• Act as main point/escalation point of contact for all members
• Facilitate introductions and relationship-building initiatives for members
• Have a thorough understanding of all members and companies and drive initiatives to support each company’s growth
• Manage member issues and resolve conflicts in the space to ensure a cohesive community. Escalation of conflict as required

SALES

• Conduct tours of the space with companies looking for office space and drive new sales
• Follow up after tours and upsell enquiries
• Generate contracts and onboard new companies
• Update CRM with accurate and up-to-date information
• Manage membership changes within the existing community
• Negotiate with potential members and offer discounts as appropriate and guided by Management

RETENTION

• Keep members long-term to maintain high occupancy
• Constantly review service offerings and review member feedback looking for ways to improve and retain members
• Ensure policies surrounding notice periods and membership cancellation are adhered to
• Notify Management immediately of any possible changes to memberships in the space and proactively seek out possible new members from past enquiries

THE ROLE

Are you a master at building connections and creating engaging communities? The Commons is seeking a passionate and creative Community Manager to take one of our vibrant spaces to the next level. As the Community Manager, you’ll be the heartbeat of our community, responsible for fostering a supportive and collaborative environment where professionals from various industries can thrive together.
We believe that a successful community goes beyond providing shared office spaces. That’s why we’re looking for a Community Manager who understands the power of cultivating an inclusive and dynamic community. Your enthusiasm for connecting with others, your knack for organising engaging activities, and your ability to foster a sense of belonging will be key in making The Commons the go-to destination for professionals looking for more than just a desk.
If you’re ready to immerse yourself in an exciting and fast-paced environment, where you can make a genuine impact on the lives of our members, then we invite you to join our team at The Commons. Apply today and help us create an extraordinary community where professionals thrive, connect, and inspire each other to reach new heights!