Community Paediatric administrator

at  Croydon Health Services NHS Trust

Band 3
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
Interview date TBC
1. Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy
and specialty Standard Operating Procedures (SOPs)
2. Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used.
This includes booking patients into the right clinic to ensure that they are seen by the most
appropriate clinician first time and for subsequent follow ups
4
3. Ensure that any diagnostics and investigations that are required as part of the patient pathway have
been requested and that the results are available for consultations. This will include those that are
carried out at other Trusts
4. Co-ordinate appointments and procedures at other hospitals and organisations, where the pathway
requires input from these
5. Complete clinic cancellation forms and process according to SOP
6. Reschedule outpatient clinics as requested, in line with waiting time targets
7. Use the Trust’s medical transcription system and ensure that letters are processed in accordance
with SOPs
8. Liaise with patient records staff, clinical colleagues, other admin teams and other organisations to
ensure all medical notes, referral letters, results and discharge summaries are available for
outpatient appointments and consultations
9. Recognise when patients are on cancer pathways and, liaise with Cancer Services MDT coordinators to ensure patients are handed over appropriately
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
*Please see the attached supporting document which contains more information about the role in the job description and person specification

Please refer the Job description for details