Community Programme Manager| Xbox Games Studio| Rare

at  Microsoft

Rare is an Xbox Game Studio creating the kind of games the world doesn’t have. Our values – explorers, evolving, together – are fundamental to the games we make and how we make them. Rare offers rewarding and fulfilling careers for exceptional people, supporting you to learn and grow. Our studio is a welcoming campus in the heart of the Midlands, where the majority of our team work in a flexible hybrid work pattern.

KEY ACCOUNTABILITIES:

• Work closely with the Senior Community Manager to manage both day-to-day priorities and overall discursive channel strategy.
• Being an active and approachable Rare presence in the official franchise discursive channels (owned and third-party forums, Discord, Reddit), working with different teams within the studio to ensure our audience is always kept informed, engaged and supported.
• Owning the management of our Insider Programmes, including the editorialising and surfacing of release notes, forum feedback threads and organisation of additional playtests as required.
• Owning the management of the Community Council, including the running and moderating of discussion spaces.
• Running the day-to-day Sea of Thieves Steam community engagement strategy, including ownership of News & Announcements and the Community Hub.
• Running the day-to-day Sea of Thieves PlayStation community engagement strategy, including ownership of Official News on the Game Hub.
• Listening to our community’s feedback on our in-game content and features, collating that feedback and packaging it back to the development teams in a clear and digestible format.
• Working with key stakeholders like User Research and Player Insights to deliver this feedback with context regarding in-game behaviours and actions.
• Working with the wider Community and Communications and Live Ops teams on seamlessly delivering retail releases, including release messaging and release note support when required.
• Managing and maintaining strong relationships with volunteer community moderators to keep our discursive spaces organised, welcoming and a great place for fans to discuss our products.
• Inviting feedback from the community through social channels and forum content, and co-ordinating with internal teams to ensure we’re soliciting feedback around the right focuses.
• Using listening tools to keep a finger on the pulse of the chatter and sentiment around our products, showing proactivity in identifying emerging issues and recognising channel/programme opportunities where they arise.
• Curate and collate user-generated content, sharing the most compelling player stories or assets with the wider team Community team for spotlighting.
• Taking all Community Programme learnings and knowledge to other game teams, and helping build programmes that engage, motivate and inspire our players.

REQUIRED SKILLS AND EXPERIENCE:

• An in-depth understanding of how the game development process works.
• Excellent written communication skills.
• Intimate familiarity with a range of discursive channels, including their moderation, analytical and platform management toolsets.
• Proven experience owning projects from incubation to execution.
• Experience with CMS publishing tools.
• Experience with video and image editing a plus.
• Basic HTML proficiency a plus.

ROLE PURPOSE:

Rare is looking for a Community Programme Manager, specialising in discursive channel management, reporting and programme management to join the in-house Community team. Do you love getting involved in game discussion? Are you keen to gather player feedback and watch it make a real difference to game development? Do you think you could be a connection between a major AAA Xbox/PC studio and it’s community, and build out programmes that add valuable depth to that connection? If so, we may have a place for you!