Community receptionist

at  Bolton NHS Foundation Trust

To receive and action incoming referrals for appointment before and after triage To ensure that a copy of the referral is uploaded or scanned on to the EPR system as required. To ensure that patients receive appropriate appointments (new and follow up), to meet national and local waiting time targets and to report any breaches immediately to the manager. Maintain appointments systems, ensuring accuracy of detail and patient information. Ensure patients receive timely and accurate information in relation to their appointment needs.
To observe personal duty of care in relation to equipment and resources used within the service. To deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to practitioners where appropriate. Liaise with managers/clinicians regarding any difficulties in offering appointments to patients. Responsibility for liaison with Health Records to ensure notes are available for clinics.
To ensure that all relevant clinical correspondence is scanned on to EPR and saved under correct code. To maintain and utilise LE2.2 and EPR to support the service and your role. To be first point of contact for patients, families and visitors to the childrens reception

Please refer the Job description for details