Community Receptionist

at  NELFT NHS Foundation Trust

Our Support Services Team in Havering are looking to recruit 2 full time Receptionists;
Mon - Fri 9am - 5pm
The role is for someone who is able to work on a busy reception, with the ability to stay calm and be able to multi-task. You may be required to cover sites across Havering .
The post holder will have previous experience of working in the provision of excellent customer care including the maintenance of records with experience of working in an NHS environment desirable.
You should have well-developed communication skills with a range of people and be able to provide an initial response to patients and other agencies queries, concerns and sign post/direct as appropriate
We ask that you can prioritise your workload, be a team player, able to use your own initiative and meet deadlines.
This post is a permanent Band 3 position.
First point of contact for patients, staff and contractors who access the building
Answer incoming calls within an accepted time frame
Liaison with the Clinical team to ensure the patient journey is as smooth as possible.
Move to the other sites across Havering to cover for annual leave, training, supervision or sickness.
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area Supplement – London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,551 and a maximum payment of £5,735 per annum pro rata).
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Please see the attached job description and person specification for further details on this vacancy

Please refer the Job description for details