Community Relations Manager

at  Berwick Retirement Communities

JOIN OUR TEAM

At Berwick, we’re not just in the business of senior living—we’re creating true, vibrant communities where people connect, thrive, and pursue their interests.

WE’RE POWERED BY PEOPLE.

Every one of our communities is designed for the people who live and work within it. We believe that every age holds opportunities for discovery, adventure and connection and that it’s our responsibility to empower those around us—Berwick residents and team members—to embrace their fullest, most meaningful life.
Everything we do is motivated by a desire to make a significant difference in people’s lives. Our team members are compassionate, forward-thinking and hard-working. We’re not afraid to take risks or have fun. Working with Berwick’s residents is immensely rewarding and interesting, and those who thrive here bring curiosity and appreciation to their interactions with residents and their fellow team members alike.
Sound like you? Read on below for more information.
We are looking for a leader to serve as Community Relations Manager at our dynamic and innovative Berwick by the Sea. We are seeking someone who is reliable, authentic, and excited to make a difference in the lives of people. As part of a dynamic team environment, your unique sense of humour, optimism, and ability to work well with seniors, will lead to a flourishing career with a company that supports your personal and professional growth.

KNOWLEDGE, SKILLS, & ABILITIES:

• Degree or Diploma in a related discipline supplemented by industry recognized professional courses
• Minimum of 3 years recent, related professional experience in a sales and marketing capacity (equivalent combination of education and experience will be considered)
• Well developed interpersonal, presentation and sales skills
• Experience in a progressively responsible marketing role with demonstrated ability in leadership, including staff mentoring, training and development, and the ability to coordinate the efforts of a marketing team
• Demonstrated ability to increase productivity and continuously improve methods, approaches, and departmental contribution. Commitment to continuous learning.
• Demonstrated experience and ability with marketing to seniors and closing a rental
• Proficient and trained in the use of various computer programs including marketing programs, word, database systems, and spreadsheet applications
• Self-motivated team player with excellent judgment and interpersonal skills with co-workers, seniors, and the general public
• Demonstrated leadership ability in the management of human or other company resources
• Valid Emergency Level 1 First Aid certificate
• Excellent communication, listening and closing skills
• Authentic & persuasive in communications
  Note: At Berwick we understand the importance of immunization to protect our residents, team members and visitors from COVID-19. As such, a prerequisite of employment is that all new hires are vaccinated as approved by Health Canada. A current TB test and criminal record check are also required pursuant to the Criminal Records Review Act for working with vulnerable adults.
  What our staff are saying about working with Berwick Retirement Communities:
  I have always been proud to work at Berwick. My role allows me to collaborate daily with a supportive team and build relationships with the residents who live at and call Berwick home. It’s that connectedness that makes working here so special.
  -Lydia, Resident Services Manager, Berwick on the Park since 2008.
  Berwick is like no other company that I’ve worked for. I feel supported in my role to be creative and to try new things and there are always opportunities to learn and grow. We have such a dynamic team of staff and residents who really care about one another, and we have a lot of fun together. I couldn’t ask for more in a workplace.
  -Rachelle, Active Living Manager, Berwick Royal Oak since 2021.
  It has been my pleasure to work at Berwick these past years as a Resident Care Aide. I have enjoyed sharing many touching moments with residents and staff; they are all like family to me.
• Heather, Enhanced Living Services, Berwick House since 2008.
  I love working with the Marquise and Berwick team. Together we are a family who demonstrates pride, dedication, loyalty within our team. It is so easy to come to work when you absolutely love your job. It is a pleasure to watch my team grow with our residents as it brings them so much joy to listen to their stories; residents become our family as well.
  -Marlo, Director of Hospitality, Marquise Hospitality at Berwick Comox Valley since 2015.
  Job Type: Full-time
  Pay: $65,000.00-$67,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Schedule:

• Day shift

Application question(s):

• Are you currently living in or moving to Campbell River, BC?
• Have you had both Covid-19 vaccinations?

Work Location: In perso

The Community Relations Manager is responsible for the strategic planning, and the design, development and execution of sales and marketing strategies within the community. The CRM takes the lead role in community engagement, networking, event planning and logistics, and sales activities to support occupancy goals.

• Full-time, Monday to Friday, 8:00am to 4:00pm.
• Must be flexible in hours of work to meet operational requirements.
• On-call duties as required.
• Full and comprehensive benefits package.
• Salary range is between $65,000 - $67,000. Compensation commensurate with experience.

As the Community Relations Manager, you are responsible for lead-generation and sales, public relations, community outreach, marketing events, tour management and more. You will work with the Director of Sales & Marketing to formulate sales and marketing strategies to support your sites occupancy goals and targets. Responsible for building rapport and creating long-term relationships with prospective clients to ensure our goal of creating and maintaining full occupancy and growth company wide. Working collaboratively with the greater Berwick community relations team and playing a key role in delivering our promise to those seniors who decide to live their best lives with us.