Community Sales and Customer Experience Associate

at  Ingenia Communities

You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you’ll be surprised by all the opportunities you’ll find.
We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.
Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.

KEY ACCOUNTABILITIES

• Welcome and greet prospective home buyers, hosting clients at open homes
• Manage marketing events for projects, including open days and community events
• Conduct site tours with prospective residents
• Act as a key point of contact for customers from contract exchange through to settlement
• Manage and coordinate pre-settlement inspections, settlement, and post-settlement maintenance procedures
• Ensure residents are informed about necessary dates, changes, and information related to their new home purchase and maintenance periods
• Negotiate and resolve disputes professionally

As a Community Sales and Customer Experience Associate, you will play a vital role in welcoming and assisting prospective home buyers, managing marketing events, and ensuring an exceptional customer journey from contract exchange through to settlement and beyond. This role demands a proactive, detail-oriented individual who thrives in a dynamic environment and excels in both customer service and administrative tasks.