Community Sales Manager

at  IWG Careers

Regus is part of the International Workplace Group (IWG) that provides places to work for everyone, worldwide. We have built an unparalleled network of office, co-working and meeting spaces for companies to use in every city in the world. It’s an infrastructure that supports the dynamic change of the workplace and meet our customer needs.
We enable businesses to operate anywhere, without the need for set-up costs or capital investment. It’s a network designed to enhance productivity and connect 2.5 million like-minded professionals: an instant global community, and a place to belong.

SKILLS AND TRAITS ABOUT YOU:

Effortlessly enthusiastic: You’ll bring a positive, inspiring attitude to everything you do for your customers.
Resilient: You’ll combine an appetite for a challenge with the ability to adapt to suit fast-changing situations.
Approachable and influential: You’ll build strong relationships with every customer, so you can better deliver on their needs.
Proudly diligent: You’ll have an eye for detail, understanding how high standards in the smallest moments feed into our wider revolution.
Self-motivated: You’ll take the and act decisively to solve problems, make your time count, and deliver incredible results.
People-focused: You’ll understand and deliver the things your centre team needs to thrive, from clear goals to encouragement and leadership by example.

As a Co-working Reception Manager, you’ll own customer experience and operations in your centre. You’ll be the daily point of contact in one of our business centres and an integral part of delivering the best customer experience. Whether they’re staying for an hour or many years, our customers all come with different needs

• Build effective relationships with new and existing customers
• Work as part of a team to give our community everything they need.
• Create exceptional experiences every interaction
• Own and Care for your centre - ensure it is always the professional and inspiring work environment our community requires;
• Drive profitability of our centres through supporting sales or additional services and ancillary income.
• Train, manage and mentor community teams to be the best they can be.
• Lead by example through every interaction

ABOUT THE ROLE:

As a Co-working Reception Manager (Community Sales Manager) you will help us nurture and support our customers and centre teams at a Centre level. Overseeing and supporting the overall daily operations of a centre. You’ll be contributing to the growth and success of your customers, helping them to use flexible working to enhance their productivity.

RESPONSIBILITIES:

As a Co-working Reception Manager, you’ll own customer experience and operations in your centre. You’ll be the daily point of contact in one of our business centres and an integral part of delivering the best customer experience. Whether they’re staying for an hour or many years, our customers all come with different needs

• Build effective relationships with new and existing customers
• Work as part of a team to give our community everything they need.
• Create exceptional experiences every interaction
• Own and Care for your centre - ensure it is always the professional and inspiring work environment our community requires;
• Drive profitability of our centres through supporting sales or additional services and ancillary income.
• Train, manage and mentor community teams to be the best they can be.
• Lead by example through every interaction.