Community Services Officer

at  Toronto District School Board

SPECIAL REQUIREMENTS:

Some travel is required (i.e., project sites, employer sites, community meetings).
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Work Year: 12 Months
Location: Next-Steps Employment Centre – Riverdale ; 1000 Gerrard St reet E ast, 2nd Floor (Wheelchair Accessible) (Hybrid Work Eligible)
Only applicants selected for an interview will be contacted. Applications will not be acknowledged in writing.

WE STRIVE TO MEET THE ACCOMMODATION NEEDS OF PERSONS WITH DISABILITIES. APPLICANTS ARE ENCOURAGED TO MAKE THEIR NEEDS FOR ACCOMMODATION KNOWN IN ADVANCE DURING THE APPLICATION PROCESS.

The TDSB follows a hybrid work structure where some employees may be able to work remotely at times, based on operational requirements. Please refer to Policy P103 , Flexible Working Arrangements for more information.

• Lead the planning, execution, and monitoring of community service projects, focusing on newcomer settlement, employment services, and skills development programs.
• Draft and refine proposals for external funding, collaborating with the Coordinator and Manager.
• Engage with stakeholders, including funders and community partners, to clarify project goals and ensure alignment with objectives.
• Identify and mitigate risks to project success through proactive management strategies.
• Conduct post-implementation evaluations to ensure projects meet KPI’s and contractual targets.
• Oversee the day-to-day operations for a designated number of project sites.
• Responsible for the supervision of staff, including training and development, coaching, work scheduling and performance management. Participate in hiring and make recommendations to the Coordinator for approval.
• Identify new opportunities for service enhancement and seek additional funding avenues.
• Conduct research on local agencies and resources to build partnerships and facilitate client referrals.
• Promote projects and perform targeted outreach to clients, including employers, newcomers, job seekers, and youth.
• Liaise with internal and external stakeholders to provide program/project support and resolve client issues in an expedient manner, or escalate issues, as required.
• Regularly assess Departmental programs in collaboration with stakeholders to ensure that they meet client needs and contribute to service improvement initiatives.
• Review and optimize processes to improve program efficiency and effectiveness. Make recommendations regarding operational standards and best practices.
• Organize and conduct orientation sessions for new clients, ensuring a smooth onboarding experience.
• Represent Departmental programs/services at community meetings, including making presentations, as required.
• Prepare statistical and narrative reports for Department management and the funder.
• Provide leadership in fostering equity and inclusiveness in the development and implementation of programs and services.
• Other duties as assigned.
• University degree in a related field with two years progressively responsible related experience in a similar environment, or an equivalent combination of education and experience.
• Demonstrated experience and understanding of developing and managing government-funded projects, with the ability to oversee multiple projects simultaneously.
• Experience working with a diverse client and stakeholder population.
• Successful supervisory experience with effective leadership, team building and coaching skills.
• Sound knowledge of current immigration trends, labor market conditions, job search strategies, and relevant employment and labor legislation.
• In-depth understanding of the needs of unemployed individuals, the local community, and available community services and programs.
• Detail oriented with strong analytical and problem-solving skills.
• Effective marketing and influencing skills to promote community service programs and initiatives.
• Strong time management skills, including the ability to multi-task and prioritize workload.
• Strong interpersonal and client service skills to build and maintain productive relationships with clients, employers, community organizations, funders, and other stakeholders.
• Conflict management skills to effectively resolve client issues.
• Strong written and oral communication skills, including presentation and report writing skills.
• Proven ability in promoting equitable practices which value inclusiveness and diversity.
• Proficient computer skills.