Community Services Representative - Adult Softball

at  FirstService Residential

JOB OVERVIEW:

Under the direction of the Events and Programs Manager, the Community Services Representative (Softball Event Ambassador) will monitor the Ladera Ranch softball leagues and provide participants with a quality program experience.
Compensation: $19 - $20 an hour

FIRSTSERVICE RESIDENTIAL WILL COMPENSATE THE SUCCESSFUL CANDIDATE IN ACCORDANCE WITH THE POSTED RANGE. THE SALARY OR WAGE PAID TO THE SUCCESSFUL CANDIDATE WILL BE COMMENSURATE WITH EXPERIENCE, EDUCATION, AND SPECIFIC JOB RESPONSIBILITIES. FOR POSITIONS DESIGNATED AT A CLIENT’S PROPERTY, THE SALARY OR WAGE WILL ALSO BE PREMISED UPON THE CLIENT’S DIRECTIVE. THE BASE PAY RANGE IS SUBJECT TO CHANGE AND MAY BE MODIFIED IN THE FUTURE.

Hours: Tuesday and Thursday
(6:00PM - 10:30PM)

SKILLS & QUALIFICATIONS:

• Exceptional customer service skills are required.
• The ability to work efficiently, diligently, and independently without constant direct supervision is required.
• Must have the ability to read, write, and verbalize reports, both electronically and in hard copy.
• Communicate clearly and concisely, both orally and in writing.
• Must be respectful and friendly to our participants, guests, visitors, spectators, and fellow associates.
• Commitment to the safety and wellbeing of others.
• Respond to emergency situations in a rational and decisive manner, using tact, self-restraint and good judgement

EDUCATION & EXPERIENCE:

• Knowledge and experience in sports and recreation is preferred.
• Graduation from high school or G.E.D. equivalent.
• Attending college or university is highly desirable.
• Proficiency in English required.
• Bilingual in Spanish or other language is helpful but not required
• Must have excellent reasoning abilities to resolve concerns, answer questions, and resolve conflicts quickly and independently

PHYSICAL REQUIREMENTS & WORKING ENVIRONMENT:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 35lbs.
• Must be able to sit, stand, and move for extended periods of time.
• Must be able to move and walk on various surfaces including grass, dirt, small hills, concrete, and
• stairs.
• Due to the customer service nature of this position, must be able to communicate verbally with residents, guests and co-workers.

The work environment characteristics include normal office conditions and outdoor facilities with possible exposure to sun, heat, and cold.
This is a part-time position, not to exceed 30 hours. This position is scheduled for Tuesdays and Thursdays evenings, 6:00 p.m. – 10:30 p.m. as well as additional hours on weekends to support sponsored community events when needed. Consistent and regular attendance required.

ABOUT US:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

DISCLAIMER:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check

JOB RESPONSIBILITIES:

Essential duties and responsibilities include the following; other duties may be assigned:

• Check rosters and player’s identification.
• Ensure correct equipment is available for games and proper set-up of all play areas.
• Ensure games start on time and scored accurately.
• Assist in league coordination.
• Provide courteous and friendly services to all participants, guests and staff.
• Know and enforce the league and facility’s policies, procedures and rules to assure safety and welfare of participants.
• Identify facility needs, maintenance and safety issues and report immediately to supervisor.
• May mediate and resolve conflict or complaints to address customer needs.
• Prepares accident and incident reports.
• Be visible and accessible for residents, guests, and facility users who have questions.
• Assists LARCS with sponsored community events.
• Perform related duties as assigned.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 35lbs.
• Must be able to sit, stand, and move for extended periods of time.
• Must be able to move and walk on various surfaces including grass, dirt, small hills, concrete, and
• stairs.
• Due to the customer service nature of this position, must be able to communicate verbally with residents, guests and co-workers