Community Standards Coordinator

at  FirstService Residential

JOB OVERVIEW:

A Community Standards Coordinator supports a team of community management staff through timely completion of assigned administrative and project duties. This position generates reports, processes architectural applications, creates violation notices, and handles client phone calls daily.
Additionally, the Community Standards Coordinator will serve as the point of contact assisting with the everyday questions and needs of homeowners, primarily specific to violation and architectural application questions and processing. This person will assist with compliance issues, attend scheduled Committee meetings and perform various administrative duties to support the community and community management team as assigned.
Compensation: $19-20/hr

SKILLS & QUALIFICATIONS:

• Have reliable transportation, a current California driver’s license, and the current state mandated vehicle insurance.
• Ability to work with strong personalities and possess strong internal/external customer relation skills.
• Ability to communicate effectively with all levels of Management, Associates, Members and others.
• Works well under pressure and in a fast paced environment.
• Demonstrates attention to detail and displays exceptional organizational and time management skills.
• Is able to work independently, prioritize daily workload, multi-task, and monitor progress for the successful completion of projects.
• Be flexible, able to take direction, offer valuable input, communicate effectively, and work as a team.
• Sees tasks and assignments through to resolution.
• Strong ethical practices.
• Excellent attendance and punctuality.
• Possess excellent written and oral communication skills and is proficient in English; other languages are a plus.
• Effectively communicate with the Board, Homeowners, or Visitors through written and verbal correspondence.
• Demonstrates awareness of variables which could affect associate retention and/or morale.
• Proficient in Microsoft Office applications at an intermediate level; including MS Word,
• Excel, PowerPoint, Outlook, and Publisher.

EDUCATION & EXPERIENCE:

Must have a minimum of a GED or a High school diploma

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 30 lbs.
• Must be able to sit and stand for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Talking and listening occur continuously in the process of communicating with homeowners, guests, supervisors, associates, and vendors. Must be able to communicate both on the phone and in person in order to resolve issues related to the business.
• Must be mobile enough to move around the office and during outside events; including walking on uneven surfaces and standing for long periods of time.
• Ability to work with inside and outside environmental elements (noise, weather, etc.).

ABOUT US:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

EXPERIENCE EXCEPTIONAL SERVICE WITH A FULFILLING CAREER IN PROPERTY MANAGEMENT WITH FIRSTSERVICE RESIDENTIAL.

To learn more about our company and culture, please visit www.fsresidential.com/california

DISCLAIMER

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

YOUR RESPONSIBILITIES:

• Take client calls, interact with vendors, and resolve client matters. Handle questions or calls from board members, homeowners and vendors or refer to the appropriate staff member for assistance.
• Update and produce requested reports for board packets, committee meetings, or compliance drives in a clean, orderly, and professional fashion within timeline provided by Supervisor.
• Review, input, separate and handle all mail for Architectural and Compliance.
• Scan and email documents as requested.
• Submit all chargebacks for association via chargeback systems, including but not limited to violation fines, and architectural submission fees per the client’s management contract.
• Organize and maintain all homeowner and administrative files and perform annual association file cleanout in accordance with company standardized document retention policy, or at the direction of the AGM.
• Maintain and upload documents to Smartwebs/Connect as requested by AGM, or
• Supervisor per company policy.
• Assist AGM in all administrative duties, including, but not limited to; scanning, copying, and emailing of documents as a backup to the Administrative Staff where assistance is deemed necessary by Supervisor.
• Maintain an organized workspace according to company procedures.
• Greet walk-in clients as appropriate.
• Manage violation module and issue written correspondence.
• Organization and maintenance of all homeowner architectural and landscape plans in an orderly fashion.
• Maintain awareness of Architectural/Design Review Guidelines and other Governing
• Documents that are related to ARC activities, take minutes during ARC meetings as required, and prepare responses to applications for residents.
• Consistent use and maintenance of information in Connect, Smartwebs and other FirstService database programs as assigned.
• Complete company training as assigned, attend all mandatory company functions and adhere to FirstService Residential operational procedures.
• Complete payroll entries each day in accordance with employee handbook.
• Attend team meetings, committee meetings, Board meetings, or industry functions as required.
• Work Community events as scheduled by GM.
• Maintain consistent and regular attendance.
• Report any safety or hazardous items immediately to supervisor.
• Any and all other assignments as deemed necessary by the Board of Directors or supervisor.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 30 lbs.
• Must be able to sit and stand for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Talking and listening occur continuously in the process of communicating with homeowners, guests, supervisors, associates, and vendors. Must be able to communicate both on the phone and in person in order to resolve issues related to the business.
• Must be mobile enough to move around the office and during outside events; including walking on uneven surfaces and standing for long periods of time.
• Ability to work with inside and outside environmental elements (noise, weather, etc.)