Community Standards Representative

at  FirstService Residential

JOB OVERVIEW:

The Community Standards Representative is responsible for preserving the appearance of LARMAC’s residential community through the implementation of the architectural and enforcement processes as outlined in the governing documents. This is done by routinely driving and walking neighborhoods in the community and documenting observed violations, which are then provided in writing to the homeowner along with a timeline for rectifying the violation.
The Community Standards Representative reports to the Community Standards Manager (CM).
The master planned community of Ladera Ranch is located in South Orange County. The community is managed by Ladera Ranch Maintenance Corporation (LARMAC) which consists of over 8,000 homes. The community is spread out across 4,000 acres of landscape, parks, trails, pools, clubhouses, reservable indoor and outdoor spaces, water park, skate park, sports fields, tennis/pickleball courts and more.
Compensation: $23-24/hr
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

PHYSICAL REQUIREMENTS & WORKING ENVIRONMENT:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around the office to perform duties.
• Must be mobile enough to move around during outside events.
• Must be able to effectively receive telephone calls and voice mail messages and communicate with associates, supervisors, vendors, and our clients

Travel:

• Valid California State Driver’s License and state-mandated insurance.
• Must have reliable transportation to perform community drives.

Tools & Equipment Used:

• General office equipment

What We Offer:

• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

ABOUT US:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

DISCLAIMER:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Skills & Qualifications:

• Must have customer service experience.
• Excellent written and oral communication skills and customer service skills.
• Must be detail-oriented and able to handle multiple tasks.
• Must be able to work independently and prioritize daily workload.
• Must possess strong customer service skills, good judgment, and critical thinking skills.
• Must be able to meet deadlines.
• Must effectively communicate with residents/homeowners, verbally and through written correspondence.
• Must be resourceful and a creative problem solver.
• Works openly with others through honesty, integrity and authenticity.
• Creates outstanding customer loyalty with both internal and external customers by delivering on our commitments of being genuinely helpful and providing the highest value of service.
• Must be knowledgeable and adept with Microsoft Outlook, Word, and Excel and receptive to learning and utilizing the Company-provided tools such as Connect, Trello, Simbli, and update them on a routine basis.
• Must have administrative background and demonstrate organizational skills and the ability to prioritize.
• Must be able to work independently with light supervision

Education & Experience:

• Bachelor’s degree/college credits preferred or equivalent experience.
• Experience in property management and/or or closely related field is preferred

JOB RESPONSIBILITIES:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Verbal ability and excellent writing/grammar skills to formulate effective correspondence necessary to perform the job.
• Must be able to calmly communicate with residents who may react negatively to receiving violation letters.
• Must have the ability to work independently throughout the day and balance the work week, which includes allocating appropriate field time versus office time.
• Must perform scheduled enforcement drives and walks to collect information regarding Enforcement and Architectural rules, in personal vehicle.
• Interact with team members, residents, board members and committee members on a regular basis.
• Coordinate with CM to prepare monthly Outlook and Trello calendar deadlines for reports, processes, and standing meetings.
• Respond to emails and voicemails in a professional and timely manner in accordance with standard operating procedures.
• Create communications for projects (e.g., LaderaLife.com, Roots and Wings, Email blasts)
• Assist with committee agenda reports as assigned.
• Produce requested reports for board/committee packets in a clean, orderly, and professional fashion in accordance with LARMAC standards.
• Attend monthly committee meetings.
• Attend evening LARMAC Board meetings as requested.
• Attend all mandatory company functions.
• Assist CM with administrative duties.
• Regularly report to Supervisor with updates on all job responsibilities.
• Apply a pro-active approach to all areas of responsibility and strive for continued improvement and excellence throughout.
• Ensure all safety precautions are followed while performing the work.
• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Other items as assigned by the management team.
• Effectively communicate guidelines and procedures in support of policies, culture and operational needs.

Skills & Qualifications:

• Must have customer service experience.
• Excellent written and oral communication skills and customer service skills.
• Must be detail-oriented and able to handle multiple tasks.
• Must be able to work independently and prioritize daily workload.
• Must possess strong customer service skills, good judgment, and critical thinking skills.
• Must be able to meet deadlines.
• Must effectively communicate with residents/homeowners, verbally and through written correspondence.
• Must be resourceful and a creative problem solver.
• Works openly with others through honesty, integrity and authenticity.
• Creates outstanding customer loyalty with both internal and external customers by delivering on our commitments of being genuinely helpful and providing the highest value of service.
• Must be knowledgeable and adept with Microsoft Outlook, Word, and Excel and receptive to learning and utilizing the Company-provided tools such as Connect, Trello, Simbli, and update them on a routine basis.
• Must have administrative background and demonstrate organizational skills and the ability to prioritize.
• Must be able to work independently with light supervision.

Education & Experience:

• Bachelor’s degree/college credits preferred or equivalent experience.
• Experience in property management and/or or closely related field is preferred.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around the office to perform duties.
• Must be mobile enough to move around during outside events.
• Must be able to effectively receive telephone calls and voice mail messages and communicate with associates, supervisors, vendors, and our client