Community Support Manager | Mulgrave

at  Australian Unity

Here at Australian unity our Home Health service manages and delivers in-home care to ageing clients, helping them live independently within their own homes and communities.
As part of this Home Health program we have an exciting Full Time, 12 month Fixed Term Community Support Manager position, based from our branch in Mulgrave. The position may support both our Customers as well as Care Workers across the South East Melbourne region.
In this role, you’ll have the opportunity to collaborate with a Business Leader who is passionate about achieving great results both for the business and the customer, and fosters a culture of learning and development, making this a valuable learning and growth experience for you.
Whilst Industry experience is desireable for this position it isn’t a must for this role! We would welcome People Leaders from the other sectors looking to make a rewarding career change.

KEY ACCOUNTABILITIES:

• People Leadership including engagement & collaboration with your team, formal and informal coaching, monitoring performance & fostering a safety culture.
• Provide dedicated customer case management by conducting initial assessments and developing comprehensive care plans, all while building strong connections with clients’ families.
• Conduct Recruitment activities and Onboarding of new Care Workers.
• Manage and resolve client escalations and complaints to ensure high levels of satisfaction.
• Drive customer acquisition and growth while building a positive brand presence in the community.
• Drive continuous improvement initiatives and maintain a strong focus on compliance within your portfolio.

Please refer the Job description for details