Community Support Worker

at  Northamptonshire Healthcare NHS Foundation Trust

This is an exciting opportunity to join out team as a Band 4 Community Mental Health Support Worker.
The Integrated Response Hub has been developed to improve the access to mental health provision countywide across a range of statutory and third sector organisations. It continues the development of a responsive mental health pathway that seeks to allow the provision of self-referral for mental health advice and support at any point in a service user’s journey.
The Band 4 will work with service users as a team, focusing on the expressed needs of the service user and providing support to promote the individuals’ independence and recovery. They will support the service user in recovery by achieving their goals/needs through implementing and evaluating individual support plans.
Staff will be available to provide one to one contact with service users and have skills around counselling therapies and brief solution focused therapy that will allow them to support the formulation and implementation of plans in order to manage specific crises enabling the service user to return to the community as soon as possible.
To liaise and communicate effectively with statutory and non-statutory mental health agencies regarding identification of individuals with mental health needs
To maintain protocols for effective communication between both local mental health services, 3rd sector partners and other interested organisations.
To support colleagues in specialised risk and mental health assessments of individuals engaged with the crisis care pathway to inform recommendations for their care/treatment.
This role requires high level interpersonal skills and experience of working with individuals who are in crisis as well as a sound knowledge of existing Community resources. Safety planning and practical support to service users and the support to their Carers is critical within this role.
As a health and wellbeing organisation here at team NHFT we are dedicated to continually innovate and strive to make a difference to our community and those working for our Trust, we aim to serve the people of Northamptonshire and surrounding areas with safe, quality care . We deliver this from an understanding of our local healthcare needs, economy and the changing demands of our community.
Our mission , making a difference for you, with you was chosen by our staff and stakeholders. It means in everything we do and through every service we provide, we want to make a positive difference in people’s lives – for those we care for , those we work with and those who work with us . Everyone is part of our team.
Our core strategy is to be an employer of choice , a great place to work and be known for a diverse and inclusive culture whose staff feel valued . We provide a range of NHS services including physical, mental health and speciality services provided in hospital settings and out in the community within schools, GP clinics and patients own homes.
To promote and develop effective working relationships with key agencies.
To be able to work effectively in a range of community-based settings.
To follow a Trauma Informed approach and to be a Champion of this approach within NHFT.
To support colleagues as a focal point for the identification and planning of aftercare for individuals within the Crisis Care Pathway.
Improve the experience of patients with mental health illnesses who require support from the crisis care pathway.
Provide perspective to multi-disciplinary team members regarding assessment, intervention, management and safety planning.
Provide a service to the Crisis Care Pathway countywide.
Contribute to support, training and skill development for individuals and groups in mental health awareness.
To promote and develop effective working relationships with key groups with the general acute hospitals and associated community-based teams, EMAS, Police and 3rd sector colleagues.
Offering a range of interventions for individuals with a wide range of mental health difficulties, in line with the service operational policy.
To offer education, opportunistically to individuals and Carers in order to improve their knowledge and skills of mental health, and reduce the stigma of mental health.
There will be an expectation that out of hours support will be provided within this role, and that the post holder will be able to provide cover for the service Countywide, working on a shift pattern across a 24/7 basis.
Supporting colleagues with mental health assessments of individuals within the crisis care pathway, addressing the holistic aspects of their health needs.
To participate in a comprehensive biopsychosocial assessment process and be part of developments that move towards a need based response system that seeks to build on the Hope, Control and Opportunity of service users and Carers.
To support with the formulation and implementation of appropriate care plans/packages of care for the individual prior to their discharge to ensure that their mental health care is seamless throughout the care pathway.
To promote co-production with the Service User and Carers in all processes and interventions throughout the services within the pathway.
To ensure at all times that service users are involved in the Biopsychosocial assessment process, to ensure that all care pathways are individualised in their form.
To work in collaboration with acute hospitals, external mental health agencies, and Police in order to address mental health needs of the individual.
To work collaboratively with colleagues throughout the crisis care pathway and the wider Specialty Services.
To support others in the pathway

Please refer the Job description for details