Complaint Officer

at  Funding Circle UK

COMPLAINT OFFICER

We are looking for a Complaint Officer in our Business Support team.
At Funding Circle, our Complaints Team plays a vital role in ensuring that all customer complaints—whether from Investors or Borrowers—are handled fairly, promptly, and in line with regulatory requirements.
Please note, the minimum expectation for office attendance is two to three days per week in our central London office.
Salary: £32-33,000

In this role, you’ll collaborate with various departments across the business to resolve customer concerns, making teamwork essential. We’re looking for someone with an inquisitive mind, a strong sense of fairness, and a commitment to delivering the best outcomes for our customers.

• Provide the best customer experience when handling customer’s complaints in writing and over the phone
• Support Root Cause Analysis and internal feedback loops to mitigate future customer problems
• Investigate and respond to various complex complaints and give the customer the right outcome
• Manage a caseload of customer complaints including Financial Ombudsman Service (FOS) escalated complaints within tight deadlines
• Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day