Complaint Technician

at  HemoCue

The conviction that “it must be possible” has been the driving force behind HemoCue for over 40 years, because when it comes to caring for people, we refuse to compromise. We take pride in being a global leader in near-patient, or point‐of‐care, testing where the patient meets the healthcare system for the first time and where accurate, reliable, and fast decisions need to be made. Our culture of positivity, engagement, and a dedication to getting it right will allow you to achieve something remarkable. Join a team were making the impossible possible has become the standard!
HemoCue is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Complaint Technician for HemoCue is responsible for performing repairs and maintaining contact with repair centres around the world.
This position is part of the Regulatory and Quality Affairs (RA/QA) department located in Ängelholm and will be on-site at HemoCue, our vision is to do things easier, to do things better, and to do them right.
You will be a part of the Quality System team and report to the Manager, CAPA & Complaints. If you want to work to build a world-class repair organization—read on.

THE ESSENTIAL REQUIREMENTS OF THE JOB INCLUDE:

• High School Education and/or experience of similar work tasks and experience
• Some years experience of HemoCue products or other medical devices and/or similar tasks.
• Your main communication language will be Swedish, but we expect that you also have good verbal and written communication skills in English.

• Manage complaints and repairs according to HemoCue procedures and instructions.
• Activities within Clearance to repair process including set-up, training, monitoring and termination of Repair centers.