Complaints Admin Officer
at Salix Homes
Salford M5 4DT, , United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 21 Jan, 2025 | GBP 26421 Annual | 22 Oct, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
REQ0825
Date posted
18/10/2024
Application closing date
01/11/2024
Location
Salary
Up to £26,421
Package
Contractual hours
36
Basis
Full time
Job description
We’re looking for someone with excellent communication and organisational skills to join our small complaints team within the customer service centre. You will coordinate and support our complaints service with the customer voice at its heart, whilst meeting the requirements set out in the Housing Ombudsman’s Complaint Handling Code. The role is based at our head office in Salford but will also include homeworking.
Responsibilities:
- Monitoring incoming complaints, MP and Ombudsman enquiries, correctly reviewing, recording and assigning them to the appropriate responding manager.
- Supporting managers in their complaints handling including providing guidance, advice and training.
- Ensuring high quality complaint responses are sent within correct deadlines.
- Liaising with multiple service areas across the organisation.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
HR / Administration / IR
Customer Service
Graduate
Proficient
1
Salford M5 4DT, United Kingdom
