Complaints and HR Administrator

at  PrimaryCareCareers

ABOUT THE CANDIDATE

If you are a well organised person, who thrives in a busy working environment where no two days are the same, we’d love to hear from you. We would particularly welcome applications from individuals who are:

• Experienced administrators, with excellent IT and typing skills.
• Adaptable and friendly, with strong administration, time management and organisational skills.
• Excellent communicators able to work in a confidential and discreet manner.
• Able to “think on their feet” in a busy working environment.
• Able to multi-task, work hard and maintain a high level of attention to detail, when under pressure.
• Able to work as part of a multi-disciplinary team, as well as comfortable working independently.

Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.

ABOUT US

Newport Pagnell Medical Centre is a large Training GP practice covering three sites, two within the town of Newport Pagnell and one in nearby Willen. Our current patient list size is 29,489 and we offer our patients a whole range of services.
We value our employees and are committed to supporting their development through training opportunities and continual learning initiatives to help our staff achieve their career goals.
We prioritise the wellbeing of our employees and aim to create a workplace where individuals can thrive and achieve a healthy work-life balance.

Newport Pagnell Medical Centre has an exciting opportunity for an administrator to join our busy practice, supporting our complaints manager and HR function, on a part-time basis for 20 hours per week.

The main responsibilities of the role include:

• Investigating and drafting responses for complaints within the requirements of the practice’s complaint procedure.
• Providing cover for the office administrator when required, including taking minutes, organising agendas & acknowledging complaints.
• Assisting with the management, coordination and organisation of practice events.
• Assisting with the administration of HR processes for staff such as appraisals, sickness, recruitment of staff and any staff changes.
• Supporting the HR team with mandatory HR checks, performance management, staff induction checks and all other day to day HR duties.

Please see the attached job description for full details.