EXPERIENCE THAT WILL PUT YOU AHEAD OF THE CURVE…

• You’ll be able to demonstrate experience handling customer expectations and offering resolutions. You’ll also deliver communications over email and letters to customers and partners.
• Customer service - you’ll have experience of working in a role where your primary focus has been delivering excellent service to customers.
• Complaint handling - experience dealing with customer complaints and resolving following company process.

WHO ARE WE…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it.

PLEASE LET US KNOW IF YOU NEED ANY REASONABLE ADJUSTMENTS MADE SO WE CAN GIVE YOU THE BEST EXPERIENCE!

Find out more about Our Future, Our Responsibility on our website.

LI-NG1 #LI-Hybrid

Do you want to work for a customer-centric organisation that puts their people and customers at the heart of everything they do and encourages ideas and accountability at all levels? Do you enjoy problem solving and helping people when they need it most?
If the answer is yes, then this could be just the exciting new opportunity you’ve been looking for!
As a Customer Service and Complaints Assistant within our Magazine Subscriptions department, you will make sure that incoming customer queries and complaints are answered within SLA and in line with company policies, promoting customer satisfaction.
Typically you’ll speak to customers over the phone and email, managing and solving general queries and complaints for our customers - your passion for delivering excellent customer service will shine through the interactions you have!